VIP Hospitality Host (Harrah's Philadelphia)

Caesars Entertainment; Chester (Delaware County); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading hospitality company is seeking a VIP Host to oversee the customer journey, ensuring exceptional personalized service. The ideal candidate will have strong interpersonal skills and a passion for customer care. Responsibilities include managing guest experiences, coordinating with teams on trip planning, and resolving customer issues effectively. This role demands a commitment to excellence and the ability to handle service opportunities proactively. Join a dynamic team dedicated to creating memorable experiences for guests in Delaware County, United States.

Qualifications

• Inherent customer service skills with a passion for customer care.
• Ability to inspire confidence and demonstrate authenticity in interactions.
• Commitment to proactive service and recovery.

Responsibilities

• Manage all aspects of the customer journey while on property.
• Coordinate with account development on trip planning.
• Resolve customer issues using real-time data and tools.

Skills

Interpersonal skills

Customer service skills

Proactive service

Conflict resolution

Job description

As a member of the VIP Hospitality team, your foremost role will be to manage all aspects of a customer journey while on property, simultaneously coordinating with account development team members on pre- and post-trip planning. The VIP Host will constantly strive to delight our guests; exceeding their expectations through gracious, enthusiastic, and personalized service.Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with regard to both guest and team interactions. The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary.Members of the VIP Hospitality team will work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. Members of this team will operate in a highly collaborative way and will deliver on Harrah’s service promise, while be held accountable for all service opportunities that may arise.