Casino Host - Philadelphia

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health coverage

Free Basic Life Insurance

Retirement Savings with Company Match

Generous Bonus Structure

Tuition Reimbursement

Free food and discounted meals

Mentorship programs

Tuition reimbursement

Free parking

Discounted meals

Travel discounts

Team culture

Job summary

A leading gaming establishment in Philadelphia seeks a Casino Host to provide superior customer service to VIP players and guests. Responsibilities include building relationships, responding to requests, and assisting with events to enhance guest retention. The ideal candidate will have 2-5 years in customer service or hospitality fields and must possess strong interpersonal skills to thrive in a dynamic environment. This role offers comprehensive benefits and opportunities for personal development.

Qualifications

• 2-5 years of experience in customer service, marketing, or hospitality management.
• Direct interaction with customers required.
• Ability to obtain and maintain a gaming license.

Responsibilities

• Build relationships with guests in high limit areas.
• Explain Player’s Reward Club benefits.
• Handle guest complaints to ensure positive outcomes.
• Assist with planning and execution of events.
• Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies.

Skills

Customer service

Hospitality management

Marketing

Gaming knowledge

Job description

Why We Need Your Talents

The Casino Host is responsible for providing customer service and assistance to VIP players and all guests in Live! Casino & Hotel Philadelphia high limit rooms and around the casino where necessary. The Casino Host will ensure that the highest quality of service is provided so that Live! Casino & Hotel guests have a favorable gaming experience. Will also assist with guest functions to ensure guest retention and repeat business.

Responsibilities

• Interact and build relationships with guests, concentrating in the higher denomination zones.
• Explain the benefits of the Player’s Reward Club and encourage enrollment. Grows actual revenues annually, consistent with property plan, and cross property goals.
• Respond to guest’s special complimentary requests and adjust based on sound, profitable decisions using the company’s complimentary policies.
• Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies.
• Executing the proper complimentary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies. Along with keeping an overall consistent complimentary issuance with the company’s guidelines.
• Handle and respond to guest complaints to ensure a positive outcome.
• Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
• Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of on-line systems.
• Ensure full compliance with departmental Internal Controls, policies, procedures and regulations.
• Ability to extend complimentaries in accordance with the property comp matrix. Other duties as assigned.

Qualifications

• Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
• Two (2) years of experience in direct interaction with customers.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
• Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
• Demonstrates the ability to work collaboratively as part of a team, both within and outside the department on a daily basis.
• Knowledge of gaming regulations.
• Ability to recognize problem gaming signs and deal with them appropriately.
• Broad variety of tasks and deadlines requires a flexible and irregular work schedule.

A Few Must Haves

• Two (2) to Five (5) years of experience in customer service, marketing, hospitality management and/or gaming.
• Two years of experience in direct interaction with customers.
• Must be able to comply with all state gaming regulations, which may include obtaining a license.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Retirement Savings with Company Match
• Generous Bonus Structure
• Annual Merit/Goal Based Pay Increases
• Leadership Skills Development & Mentorship Programs
• Tuition Reimbursement
• Free parking
• Free food and discounted meals
• Exclusive Discounts on Travel, Services, Goods and Entertainment
• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Physical Requirements

• Ability to stand 50%.
• Ability to walk 50%.

Life at Live!

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.