Guest Experience Host – Casino Resort

Caesars Entertainment; Laughlin (NV); On-site; USD 20,664,000 - 30,307,200; Full time

Benefits offered by this job

Bachelor’s Degree for free

Student loan debt assistance

People first culture

Medical/Dental/Vision plans

401(k) with company match

Family style service

Paid time off

Exclusive discounts on hotel stays, 
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Job summary

Caesars Entertainment's Harrah's Laughlin Beach Resort is seeking a Hospitality Host to manage the guest journey from arrival to departure, delivering personalized service and seamless coordination with Account Executives, Sales Executives, and Flight Sales Executives for pre- and post-trip planning.

The Hospitality Host focuses on gracious, enthusiastic, and authentic service to delight guests, build loyalty, and deliver memorable experiences for guests not assigned to Executive Casino Hosts.

Qualifications

• The Hospitality Host is responsible for managing all aspects of the guest journey from arrival through departure.
• Role requires gracious, enthusiastic, and authentic service to delight guests and foster loyalty.

Responsibilities

• Coordinate pre- and post-trip planning with Account Executives, Sales Executives, and Flight Sales Executives.
• Deliver personalized guest experiences and build strong guest relationships.
• Support memorable experiences for guests not assigned to Executive Casino Hosts.

Job description

Join the Caesars Entertainment Family

Why Harrah’s & Tropicana Laughlin Are the Employer of Choice

At Harrah’s & Tropicana Laughlin, our team members create unforgettable experiences for our guests every day. When you join us, you become part of a company that values exceptional service, meaningful connections, and Caesars Entertainment’s signature Family Style Service.

What Sets Us Apart

• Earn Your Bachelor’s Degree for FREE through Caesars Entertainment and our university partners
• Student Loan Debt Assistance to help lighten your financial load
• A People First Culture where every team member is valued
• Affordable Medical, Dental & Vision Plans with flexible options
• 401(k) with Company Match to support your long term financial goals
• Caesars Entertainment’s Signature Family Style Service that makes our workplace feel like home
• Paid Time Off so you can recharge
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

Hospitality Host – Harrah’s Laughlin Beach Resort

Job Summary

The Hospitality Host is responsible for managing all aspects of the guest journey while on property, ensuring an exceptional and personalized experience from arrival through departure. This role partners seamlessly with Account Executives, Sales Executives, and Flight Sales Executives to coordinate pre- and post-trip planning.

Hospitality Hosts are dedicated to delighting guests by exceeding expectations through gracious, enthusiastic, and authentic service. This role focuses on building strong guest relationships, fostering loyalty, and delivering memorable experiences for guests not assigned to Executive Casino Hosts.