VIP Help Desk Analyst — Elite IT Support for Leaders

Chenega MIOS SBU

Arlington (VA)

On-site

USD 54,000 - 72,000

Full time

14 days+

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Job summary

Chenega MIOS in Arlington, VA is seeking a VIP Help Desk Analyst to deliver on-site IT support for VIP federal personnel, troubleshoot a range of technologies, and manage incidents end-to-end.

The role requires 4+ years of experience, DoD IAT II certification, and TS clearance eligibility, with strong skills in Windows, M365, Jira, and Active Directory.

You will document changes in Jira, coordinate desk-side support, and uphold SLAs while providing excellent customer service.

Qualifications

Bachelor’s degree or higher; can be substituted by 2+ years of relevant experience
4+ years of relevant experience
DoD IAT Level II Certification is required
Top-Secret Clearance with SCI eligibility is required
Background and drug screening must be passed

Responsibilities

Deliver professional, high-quality services to the customer for new equipment installations and break/fix incidents
Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while meeting SLAs
On-site technical support for VIP hardware, software, and peripherals including AV systems and wireless tech
Support Microsoft operating systems and M365 services
Schedule and coordinate desk-side software/hardware installations and updates
Assist with VIP asset, peripheral, and user account management
Investigate and resolve VIP IT connectivity issues
Document changes in Jira Service Management to keep asset/config data current
Other duties as assigned

Skills

Windows troubleshooting

Microsoft 365

JIRA/JSM

Active Directory

VIP support

Communication

Education

Bachelor’s degree or higher

Associate degree + 2 years experience

Tools

JIRA Service Management

JIRA Software

Job description

Chenega MIOS in Arlington, VA is seeking a VIP Help Desk Analyst to deliver on-site IT support for VIP federal personnel, troubleshoot a range of technologies, and manage incidents end-to-end.

The role requires 4+ years of experience, DoD IAT II certification, and TS clearance eligibility, with strong skills in Windows, M365, Jira, and Active Directory.

You will document changes in Jira, coordinate desk-side support, and uphold SLAs while providing excellent customer service.

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