VIP IT Support Specialist for Senior Leaders

Chenega MIOS SBU

Arlington (VA)

On-site

USD 112,582,000 - 151,522,000

Full time

14 days+

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Job summary

Chenega MIOS is seeking a VIP Help Desk Analyst in Arlington, VA to deliver high-quality on-site IT support for VIP federal personnel, manage assets and user accounts, and troubleshoot a range of devices and software while meeting service level agreements.

You will work with Windows 11, M365, Active Directory, and Jira Service Management, coordinating with senior leaders and ensuring secure, reliable operations. This role requires DoD IAT Level II certification and TS clearance eligibility.

Qualifications

Bachelor’s degree or higher; can substitute with 2+ years of relevant experience
4+ years of relevant experience
DoD IAT Level II Certification is required
Top-Secret Clearance with SCI eligibility is required
Background and drug screening must be passed

Responsibilities

Deliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
Provide IT customer technical support on Microsoft operating systems, M365 Suite, and network services.
Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.