VIP Guest Services & Players Club Host

Seminole Hard Rock Support Services; Rockford (IL); On-site; USD 21,000 - 28,000; Full time

Job summary

Hard Rock Casino Rockford is seeking a guest services host to communicate the Player’s Club program and promote it to guests on the casino floor. You will inform guests about comps and amenities while delivering first-class service.

The role includes serving customers at service booths and VIP rooms, coordinating comps for mid-to-high end players, handling difficult interactions, and ensuring adherence to Illinois Gaming Regulations. A high school diploma and basic computer skills are required.

Qualifications

• Basic computer literacy and good English communication skills.
• Multi-lingual skills preferred.

Responsibilities

• Create an atmosphere that encourages guests to choose Hard Rock Casino Rockford and build guest relations.

Skills

Customer service

Guest relations

Communication

Multilingual (preferred)

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Hard Rock Casino Rockford is seeking a guest services host to communicate the Player’s Club program and promote it to guests on the casino floor. You will inform guests about comps and amenities while delivering first-class service.

The role includes serving customers at service booths and VIP rooms, coordinating comps for mid-to-high end players, handling difficult interactions, and ensuring adherence to Illinois Gaming Regulations. A high school diploma and basic computer skills are required.