VIP Guest Relations Concierge

Compass Group USA; Purchase (NY); On-site; USD 83,096,832 - 85,962,240; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, seeks a Guest Relations Officer in New York to deliver five-star hospitality at the front of house. The role focuses on greeting guests, coordinating lobby flow, and providing VIP-level service to both MS clients and guests.

You will engage with guests in person, by phone, and by email, ensuring a seamless check-in experience and a consistently high level of service throughout peak and off-peak periods.

Responsibilities

• Welcome guests with warmth and a genuine smile, ensuring a memorable first impression.
• Provide prompt and courteous reception for all visitors arriving on site.
• Act as a hospitality resource for guests, guiding them to destinations and services.
• Remember VIP profiles for the day and tailor service accordingly.
• Acknowledge VIP guests and greet them using preferred names when available.
• Maintain smooth lobby flow and assist with elevator cues and access.
• Engage with guests and MS employees to anticipate needs and exceed expectations.

Job description

Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, seeks a Guest Relations Officer in New York to deliver five-star hospitality at the front of house. The role focuses on greeting guests, coordinating lobby flow, and providing VIP-level service to both MS clients and guests.

You will engage with guests in person, by phone, and by email, ensuring a seamless check-in experience and a consistently high level of service throughout peak and off-peak periods.