Evening Receptionist & Guest Services Expert

Compass Group USA; New York (NY); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Rapport, a division of FLIK Hospitality Group under Compass Group USA, is hiring a Receptionist Level I in New York. You will provide premier white-glove service, answer up to 50 calls daily, arrange taxi reservations, and manage transmissions while greeting visitors with professionalism.

The role involves monitoring EMS, coordinating with Partners and Directors, handling faxes, and supporting conference services on a 3:00 pm–12:00 am schedule. Benefits and growth opportunities are provided.

Qualifications

• High school diploma or equivalent.
• Associate degree in business or communications preferred.
• Professional certification in customer service or administration preferred.
• 2–4 years of relevant experience.
• Strong telephone etiquette and customer service abilities.
• Ability to type 30 wpm; basic math skills.
• MS Outlook and Word proficiency; Excel/PowerPoint a plus.

Responsibilities

• Answer up to 50 incoming telephone lines per day; record messages accurately.
• Assist with international and conference calls.
• Greet visitors and escort to conference rooms with professionalism.
• Monitor EMS to stay informed of room activity and updates.
• Identify Partners and Directors to provide immediate responses.
• Update arrival/departure information in the Escort Register.
• Transmit faxes and route to appropriate recipients.
• Test fax transmissions across locations.
• Process car service requests; monitor flight arrivals and dispatch vendors.
• Monitor taxi progress and communicate changes as needed.
• Enter NY visiting office reservations on EMS; issue confirmations.
• Follow daily assignment schedule to ensure reception coverage.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Communication skills

Typing 30 wpm

MS Outlook

MS Word

MS Excel

MS PowerPoint

Attention to detail

Multitasking

Basic math

Education

High School Diploma

Associate degree

Professional certification in customer service or administration

Tools

EMS software

Dispatch system

Fax transmission systems

Conference room management software

Job description

Rapport, a division of FLIK Hospitality Group under Compass Group USA, is hiring a Receptionist Level I in New York. You will provide premier white-glove service, answer up to 50 calls daily, arrange taxi reservations, and manage transmissions while greeting visitors with professionalism.

The role involves monitoring EMS, coordinating with Partners and Directors, handling faxes, and supporting conference services on a 3:00 pm–12:00 am schedule. Benefits and growth opportunities are provided.