VIP Guest Experience Supervisor

Schulte Hospitality Group; Baton Rouge (LA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Mental Health care

Health Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Job summary

Schulte Hospitality Group seeks a dynamic Guest Experience Specialist to join our Baton Rouge team. The role centers on delivering exceptional hospitality, coordinating guest requests, and ensuring VIP attention across departments.

As a front-line ambassador, you will engage with guests, manage amenities, and collaborate with housekeeping and F&B to maintain a seamless guest experience. A hotel customer service background and at least 1 year of concierge-like experience are preferred, with a

Qualifications

• OnQ and Kipsu working knowledge preferred.
• Outgoing personality and strong communication skills.
• Team player with ability to exceed guest expectations.

Responsibilities

• Manage hotel amenity program and review VIP arrivals.
• Inspect VIP rooms and prepare pre-set amenities.
• Reach out to VIP guests before arrival and during stay.
• Develop relations with local services to enhance guest experience.
• Coordinate with Front Desk, Housekeeping, and F&B to maintain presentable spaces.

Skills

Outgoing personality

Verbal and written communication

Team player

Guest service excellence

Education

High School diploma

Job description

Schulte Hospitality Group seeks a dynamic Guest Experience Specialist to join our Baton Rouge team. The role centers on delivering exceptional hospitality, coordinating guest requests, and ensuring VIP attention across departments.

As a front-line ambassador, you will engage with guests, manage amenities, and collaborate with housekeeping and F&B to maintain a seamless guest experience. A hotel customer service background and at least 1 year of concierge-like experience are preferred, with a