VIP Guest Experience Lead

Four Seasons; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Four Seasons Hotel Atlanta is seeking a Guest Experience Supervisor who will be the principal contact for VIP guests before, during and after their stay to deliver a seamless and personalized experience. As a full-time role, you will anticipate needs across departments with warmth and professionalism, helping create memorable moments that inspire loyalty and repeat business.

You will embody Four Seasons culture, standards, and service excellence.

Qualifications

• Experience in luxury hospitality and guest relations.
• Strong communication and interpersonal skills.
• Ability to anticipate guest needs and resolve issues gracefully.

Responsibilities

• Lead personalized guest experiences across all hotel areas, including new programming.
• Be a visible presence in lobby, restaurants, and public spaces, engaging with guests.
• Greet arriving and departing guests with genuine hospitality and a warm Four Seasons welcome.
• Personalize guest experiences by tracking preferences and ensuring high satisfaction.
• Maintain detailed guest profiles and document meaningful interactions.
• Proactively follow up during stays to exceed expectations and address concerns.
• Collaborate with Reservations, Housekeeping, Valet, Concierge and other departments to fulfill guest preferences.
• Ensure interactions reflect Four Seasons Culture Standards and Service Standards.

Job description

Four Seasons Hotel Atlanta is seeking a Guest Experience Supervisor who will be the principal contact for VIP guests before, during and after their stay to deliver a seamless and personalized experience. As a full-time role, you will anticipate needs across departments with warmth and professionalism, helping create memorable moments that inspire loyalty and repeat business.

You will embody Four Seasons culture, standards, and service excellence.