VIP Guest Experience Concierge — Premium Stadium

Los Angeles Galaxy; Carson (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Benefits eligibility

ACA qualification benefits

Job summary

AEG operates premier venues and events; the Premium Concierge at Dignity Health Sports Park delivers an outstanding guest experience in premium areas. You will set up and break down premium spaces, welcome guests, and verify access with knowledge of venue policies.

Responsibilities include developing guest rapport, guiding first-time visitors, and acting as the initial contact for client issues, with escalation to supervision when needed.

Qualifications

• High School Diploma or its equivalency.
• 0+ years in sports/entertainment venue environment preferred.
• Ability to work evenings, weekends and holidays.
• Stand for 8 hours and tolerate weather elements.
• Lift up to 20 pounds.
• Maintain professional appearance and demeanor.

Responsibilities

• Set up and break down Premium Season Ticket Member areas.
• Welcome guests, know venue layout and policies, escort first-time guests.
• Monitor admission in premium areas and verify access.
• Build rapport with Premium Members and recognize by name and seat location.
• Serve as first contact for client issues and escalate when needed.

Skills

Customer service

Interpersonal skills

Professional demeanor

Education

High School Diploma or equivalent

Job description

AEG operates premier venues and events; the Premium Concierge at Dignity Health Sports Park delivers an outstanding guest experience in premium areas. You will set up and break down premium spaces, welcome guests, and verify access with knowledge of venue policies.

Responsibilities include developing guest rapport, guiding first-time visitors, and acting as the initial contact for client issues, with escalation to supervision when needed.