LA Galaxy, Premium Concierge (Part-Time)

Los Angeles Galaxy; Carson (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Benefits eligibility

ACA qualification benefits

Job summary

AEG operates premier venues and events; the Premium Concierge at Dignity Health Sports Park delivers an outstanding guest experience in premium areas. You will set up and break down premium spaces, welcome guests, and verify access with knowledge of venue policies.

Responsibilities include developing guest rapport, guiding first-time visitors, and acting as the initial contact for client issues, with escalation to supervision when needed.

Qualifications

• High School Diploma or its equivalency.
• 0+ years in sports/entertainment venue environment preferred.
• Ability to work evenings, weekends and holidays.
• Stand for 8 hours and tolerate weather elements.
• Lift up to 20 pounds.
• Maintain professional appearance and demeanor.

Responsibilities

• Set up and break down Premium Season Ticket Member areas.
• Welcome guests, know venue layout and policies, escort first-time guests.
• Monitor admission in premium areas and verify access.
• Build rapport with Premium Members and recognize by name and seat location.
• Serve as first contact for client issues and escalate when needed.

Skills

Customer service

Interpersonal skills

Professional demeanor

Education

High School Diploma or equivalent

Job description

Company Information
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Premium Concierge is responsible for providing an excellent guest experience in premium areas at Dignity Health Sports Park.

Essential Functions

• Complete setup and breakdown of all Premium Season Ticket Member areas including Suites, Cabanas, Platinum Club Seats, Stadium Club, Champions Lounge, Tunnel Club, The Deck, Valet and Premium Concierge reception


• Provide excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout and policies, and escorting first-time guests


• Monitor admission in Premium Season Ticket Member areas by checking for appropriate ticket, wristband and/or credential access


• Develop and uphold a friendly rapport with Premium Season Ticket Members. Demonstrate recognition by name and ticket location


• Act as first point of contact regarding client issues, escalating to supervisor when necessary

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency


• A minimum of 0- years of related work experience preferably in the sports/entertainment venue environment


• Must be able to work evenings, weekends and holidays


• Must be able to stand consistently for a minimum of 8 hours and withstand various weather elements such as high temperatures and rain


• Ability to lift up to 20 pounds


• Must maintain a professional appearance and demeanor


• Excellent interpersonal skills, enthusiasm and the ability to conduct all interactions in a positive and professional manner

Payscale: $20.48

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.