Guest Experience Concierge

Hilton; New York (NY); On-site; USD 44,083 - 59,236; Full time

Job summary

Hilton in New York is seeking a Guest Service Agent to deliver warm welcomes, manage seamless check-ins/outs, and share local knowledge to enhance every guest stay. You will operate the POS system, handle payments, and ensure accuracy in billing while upholding Hilton's service standards.

Join a team that values teamwork, integrity, and hospitality, offering robust perks and a supportive career path as you help guests create memorable experiences across our world-class hotels.

Responsibilities

• Greet guests on arrival and complete the check-in process, verify details, assign rooms, issue keys.
• Process guest departures, verify charges, handle payments, issue receipts, and use the point-of-sale system accurately.
• Provide hotel and local knowledge to assist with guest inquiries.
• Promote hotel services and upsell to maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency.

Tools

POS system

Job description

Hilton in New York is seeking a Guest Service Agent to deliver warm welcomes, manage seamless check-ins/outs, and share local knowledge to enhance every guest stay. You will operate the POS system, handle payments, and ensure accuracy in billing while upholding Hilton's service standards.

Join a team that values teamwork, integrity, and hospitality, offering robust perks and a supportive career path as you help guests create memorable experiences across our world-class hotels.