VIP Guest Concierge & Restaurant Host

Wind Creek; Chicago, Northern (IL, KY); Hybrid; USD 31,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company match

Paid time off

Job summary

Wind Creek in Chicago is seeking a Host to greet and seat guests in a friendly, professional manner at our venue. The role may also serve as concierge for VIP guests in the specialty dining operation.

You will manage reservations, answer phones, maintain a welcoming entrance, and assist in table service while adhering to attendance and dress standards. Aged 21+ and ability to work nights, weekends, and holidays are required, along with training in ServeSafe and BASSET.

Qualifications

• High School diploma or GED required or currently enrolled and complete a GED program within 6 months from start date as a condition of continued employment
• Must be eighteen (18) years of age or older
• Must possess a high level of maturity, dependability, and punctuality
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must have an Occupational License pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board

Responsibilities

• Completes all pre-, running, and post-shift side-work as directed by the manager or supervisor
• Keeps work area neat, clean, and free of safety hazards
• Manages the Reservation Book and calls guests to confirm restaurant reservations
• Answers phones and maintains a professional presence at the restaurant entrance at all times
• Maintains a warm and inviting phone demeanor at all times
• Knows the menu offerings and hours/days of operations
• Greets and welcomes guests in a friendly and professional manner
• Manages the waiting guests and encourages guests to wait in the Lounge area
• Seat guests gracefully and efficiently; Genuinely thank the guests as they leave the restaurant
• Assists other team members in clearing, cleaning, and resetting tables
• Communicate with the Dining Room team to ensure effective meal service and transition times for guests to ensure guest satisfaction
• Cheerfully accommodates the needs and requests of any guest
• Assists in the service of beverages, and food as requested. Must be twenty-one (21) years of age to serve alcoholic beverages
• Keep all menus clean and in good condition
• Other duties & responsibilities as assigned

Job description

Wind Creek in Chicago is seeking a Host to greet and seat guests in a friendly, professional manner at our venue. The role may also serve as concierge for VIP guests in the specialty dining operation.

You will manage reservations, answer phones, maintain a welcoming entrance, and assist in table service while adhering to attendance and dress standards. Aged 21+ and ability to work nights, weekends, and holidays are required, along with training in ServeSafe and BASSET.