VIP Gaming Account Manager — Personal Concierge & Growth

Triumph; California; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Ownership from day one

Fast-growing platform

Healthcare, vision, dental, 401k

Job summary

Triumph is seeking a VIP Account Manager to own a dedicated book of high-value players and serve as their single point of contact. You’ll be the trusted concierge for players who text, call, or email with big pulls, payouts questions, or tech hiccups.

This high-agency role rewards judgement and ownership, with tools and data provided to back your decisions. Expect flexible hours, a senior team, and a fast-growing gaming platform that values personal, memorable player experiences.

Qualifications

• 2+ years in high-touch VIP management or similar
• Experience in gaming or luxury client services preferred
• Strong communication and discretion

Responsibilities

• Own the VIP book and be the single point of contact
• Coordinate gifting, perks, and events
• Resolve payouts, technical issues, and promos
• Monitor player engagement and report insights
• Adhere to SOPs and compliance

Skills

Relationship-building

VIP management

Client management

Data-driven

Flexible hours

Tools

CRM software

Data dashboards

Job description

Triumph is seeking a VIP Account Manager to own a dedicated book of high-value players and serve as their single point of contact. You’ll be the trusted concierge for players who text, call, or email with big pulls, payouts questions, or tech hiccups.

This high-agency role rewards judgement and ownership, with tools and data provided to back your decisions. Expect flexible hours, a senior team, and a fast-growing gaming platform that values personal, memorable player experiences.