VIP Executive IT & Communications Lead (TS/SCI)

Lever, Inc.; Colorado Springs (CO); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k)

Job summary

Delta Solutions & Strategies seeks a skilled Executive Communications Administrator to support USSPACECOM J6, handling advanced IT help desk tasks, ticket tracking, and incident coordination for priority customers on-site at HQ facilities.

Requires TS/SCI clearance, a BS in IT/cybersecurity-related field, 4+ years of relevant experience, and Security+ certification. Cloud+/GSEC/SSCP are desirable. Excellent customer service is essential.

Qualifications

• BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET accredited or CAE designated institution
• Over four years of relevant technical experience
• Excellent customer service skills including customer relationships, responsiveness, and timely resolution of job tickets
• Demonstrated ability to apply Help Desk performance metrics to improve customer satisfaction, response times, and overall efficiency
• KSATs defined in the DoD Cyber Workforce Framework for Work Role 451 Intermediate
• Security+ certification required
• Desired Cloud+, GICSP, GSEC, or SSCP certifications
• TS/SCI clearance required

Responsibilities

• Staff the dedicated USSPACECOM telephone line as first point of contact for priority customers
• Act as the first point of contact for priority customer issues including account creation, access remediation, and resolution
• Manage priority USSPACECOM customer service response times based on government guidelines
• Support VIP / Executive Staff site visits and surge IT service during Tier 1 exercises
• Operate, maintain, and provide input to USSPACECOM IT systems and hardware
• Service IT and communications issues for HQ USSPACECOM hardware, software, and LANs
• Coordinate with owners to solve software or network issues not on-site
• Solve issues and manage configurations on military devices and printers
• Serve as HQ USSPACECOM IT Focal Point for helpdesk ticket management

Skills

Customer service

Ticket management

Communications

Independent judgment

Education

BS in IT / Cybersecurity / Data Science / Information Systems / Computer Science

Job description

Delta Solutions & Strategies seeks a skilled Executive Communications Administrator to support USSPACECOM J6, handling advanced IT help desk tasks, ticket tracking, and incident coordination for priority customers on-site at HQ facilities.

Requires TS/SCI clearance, a BS in IT/cybersecurity-related field, 4+ years of relevant experience, and Security+ certification. Cloud+/GSEC/SSCP are desirable. Excellent customer service is essential.