VIP Customer Support Specialist — Nights & Weekends

Caesars Entertainment; Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Caesars Entertainment is seeking a VIP Support Specialist for Caesars Sportsbook and iGaming, serving as the primary contact for VIP players through phone, email, and chat. The role emphasizes delivering best-in-class service, building trust, and resolving issues with cross-functional teams to ensure guest satisfaction.

The candidate should have 1 year of relevant experience, be at least 21, and be able to work nights, holidays, and weekends.

Qualifications

• 1 year of experience in a high-volume, fast-paced call center or hospitality industry is required.
• Background check, drug screen, and gaming license may be required in applicable jurisdictions.
• Must be 21 years of age or older.
• Excellent verbal and written communication skills.

Responsibilities

• Manage and resolve guest concerns from initial contact through final resolution while meeting SLAs.
• Deliver personalized, proactive, and solution-oriented support during every interaction.
• Achieve and exceed KPIs established by leadership.
• Build guest relationships by understanding communication preferences and leveraging technology to enhance engagement.

Skills

Customer service

Communication

Multitasking

Tools

Salesforce

Teams

Slack

RingCentral

Textline

Job description

Caesars Entertainment is seeking a VIP Support Specialist for Caesars Sportsbook and iGaming, serving as the primary contact for VIP players through phone, email, and chat. The role emphasizes delivering best-in-class service, building trust, and resolving issues with cross-functional teams to ensure guest satisfaction.

The candidate should have 1 year of relevant experience, be at least 21, and be able to work nights, holidays, and weekends.