Call Center Representative

GamblingCareers.com; DeWitt (MI); Hybrid; USD 42,000 - 55,000; Full time

Job summary

Aristocrat Interactive is expanding and seeks multiple full-time Customer Service Agents to support players, answer questions, and resolve issues across calls, chat, and email. The role involves troubleshooting devices, handling VIP offers, and maintaining rapid response SLAs.

Shifts vary (7:00 AM–3:30 PM, 12:00 PM–8:30 PM, 3:00 PM–11:30 PM), with office location at 725 Prudden Street, Lansing, MI. A dynamic team environment and relocation package are currently not available.

Qualifications

• Minimum 0–2 years inbound/support call center experience.
• Must be at least 21 years old with a high school diploma or equivalent.
• Flexible with work schedule and able to travel to the office for 50% of shifts.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Experience troubleshooting computers, smartphones, and tablets is a plus.

Responsibilities

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote company values.
• Work toward targets of 70 contacts daily.
• Maintain SLAs for chats and phone inquiries under 45 seconds.

Skills

Inbound call center experience

Strong communication

Windows Office

Typing 90 wpm

Technical troubleshooting

Hybrid schedule flexibility

Education

High School diploma

Some college preferred

Tools

Windows Office

Job description

Aristocrat Interactive is growing, and we're looking to hire multiple full-time Customer Service Agents to join our exceptional team. We currently have a significant number of openings across several shifts and are looking for customer-focused individuals who are passionate about delivering outstanding service.

At Aristocrat, we take pride in creating exceptional player experiences and making a positive impact within the gaming industry. As a Customer Service Agent, you'll play an important role in supporting our players, resolving their questions, and ensuring every interaction is a positive one. If you're looking for an opportunity to join a collaborative team with plenty of opportunities to make a difference, we'd love to hear from you.

Available Shifts

• Shift 1: 7:00 AM ET to 3:30 PM ET
• Shift 2: 12:00 PM ET to 8:30 PM ET
• Shift 3: 3:00 PM ET to 11:30 PM ET

Office Location: 725 Prudden Street, Lansing, MI 48906 (relocation package is not available)

We have multiple openings available across all shifts, so whether you're an early riser or prefer evenings, we'd love to connect with you.

What You'll Do

• Provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer, tablet, and cell phone applications.
• Handle inbound calls, real-time chat, emails, and make outgoing calls.
• Communicate special marketing offers to VIP customers.
• Offer feedback on service failures or customer feedback.
• Uphold customer confidentiality and promote what we value.
• Stay updated on protocols and work towards set goals and targets of 70 contacts daily.
• Maintain all SLAs for chats and phone call inquiries in under 45 seconds.

What We're Looking For

• 0-2 years of inbound/support call center experience preferred.
• At least 21 years old with a High School diploma or equivalent experience; some college preferred.
• Flexibility with work schedule.
• Excellent written and verbal communication skills.
• Ability to work a hybrid schedule with reliable internet and pass an internet speed test.
• Able to travel to the office for at least 50% of scheduled shifts.
• Must be camera-ready while working.
• Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm.
• Experienced with troubleshooting computers, smartphones, and tablets.
• Strong verbal, interpersonal, and written communication skills.
• Diligent with strong grammatical and typing/data entry skills.
• Able to work independently with initiative and discretion.
• Thrive in a fast-paced, dynamic environment while maintaining high customer service.
• Organized with excellent time-management skills.
• Previous technical support experience is an asset.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.