VIP Crypto Client Services Intern (Accelerator Program)

United States Digital Space LLC; United States; Remote; USD 18,000 - 30,000; Full time

Benefits offered by this job

Work-from-home arrangement

Job summary

United States Digital Space LLC is offering the Accelerator Program internship for early-career talent to gain experience in the rapidly expanding digital assets space. You will handle VIP client requests, build client relationships, and coordinate with multiple teams to resolve issues while learning the company’s products and market dynamics.

Current university students and recent graduates are invited. The program emphasizes networking, skill development, and real-world experience in a leading

Qualifications

• Strong interest and basic knowledge in crypto + financial markets.
• Understand basic concepts such as Spot, Futures, Margin, leverage, liquidity, maker/taker.
• Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders.
• Strong analytical ability and comfortable with Excel/Google Sheets.
• Demonstrates personal curiosity about trading—ideally actively follows or trades financial markets.
• Fast learner and proactive, hungry for knowledge and who can absorb the company products quickly.
• Strong ownership, responsiveness and attention to detail.
• Comfortable working in a fast-paced, high-pressure environment.

Responsibilities

• Support the team in handling day-to-day VIP client requests, follow-ups, and basic account/product enquiries with a high level of responsiveness and professionalism.
• Build positive relationships with assigned clients and gradually develop an understanding of their trading activities, preferences, and business needs.
• Take ownership of client issues, investigate the root cause, and coordinate with Product, Compliance, Risk, Operations, and other teams to drive issues toward resolution.
• Monitor client activity, trading behaviour, and engagement data using spreadsheets or internal tools to identify unusual trends, client needs, and potential opportunities.
• Maintain accurate client profiles, communication records, follow-up actions, and account information to ensure proper coverage and continuity within the team.
• Develop a strong working knowledge of the company products—including Spot, Futures, Margin, Options, Earn and OTC—and understand how different types of trading clients use these products.
• Track relevant crypto, trading, and competitor developments and share useful observations or market intelligence with the team.
• Demonstrate a hardcore, self-driven attitude: learn quickly, take ownership without constant supervision, stay highly responsive, and proactively identify ways to improve client service and team operations.

Skills

Crypto knowledge

Financial markets

Bilingual English/Mandarin

Excel/Google Sheets

Fast learner

Ownership

Attention to detail

Adaptability

Tools

Excel

Google Sheets

Job description

United States Digital Space LLC is offering the Accelerator Program internship for early-career talent to gain experience in the rapidly expanding digital assets space. You will handle VIP client requests, build client relationships, and coordinate with multiple teams to resolve issues while learning the company’s products and market dynamics.

Current university students and recent graduates are invited. The program emphasizes networking, skill development, and real-world experience in a leading