VIP Concierge & Elevator Services Associate

Barclays Center; New York (NY); On-site; USD 23,000 - 33,000; Part time

Job summary

Barclays Center is seeking a VIP Guest Services Representative to ensure world-class service for premium guests during events. You will greet attendees, direct them to VIP areas, assist with coat checks and entrances, and respond to inquiries with professionalism.

The role requires a high school diploma, 1 year of customer service, and availability for at least five evening events weekly. On-site position with the ability to work in elevators is essential.

Qualifications

• High school diploma or equivalent.
• One year prior customer service experience, preferably in a sports/entertainment venue.
• Must be able to work in the elevators.
• Must have reliable transportation to Barclays Center for shifts.
• Must be able to read, write and understand English in a working environment.
• Must be available to work at least five evening events per week.

Responsibilities

• Greet guests entering Barclays Center with a friendly, professional demeanor.
• Provide directions to clubs, suites, premium hospitality locations and VIP areas.
• Escort guests, operate elevators safely, and ensure only ticketed guests access restricted areas.
• Respond to guest questions, comments, and complaints and coordinate with VIP teams.
• Maintain confidentiality and uphold premium service standards during events.

Skills

Customer service

Elevator operation

Communication

Education

High school diploma or equivalent

Job description

Barclays Center is seeking a VIP Guest Services Representative to ensure world-class service for premium guests during events. You will greet attendees, direct them to VIP areas, assist with coat checks and entrances, and respond to inquiries with professionalism.

The role requires a high school diploma, 1 year of customer service, and availability for at least five evening events weekly. On-site position with the ability to work in elevators is essential.