VIP Concierge & Elevator Operator

ASM Global Group; New York (NY); On-site; USD 23,000 - 33,000; Part time

Job summary

Legends Global at Barclays Center in New York seeks a VIP Guest Services Representative to deliver premium service for high-end guests. The role covers VIP entrance areas, coat check, escalated queries, and concierge-related guest support.

We require a high school diploma and 1 year of customer service experience, with a willingness to work evenings and weekends. Non-exempt, part-time hourly; elevators duties included.

Qualifications

• High school diploma or equivalent.
• One (1) year prior customer service experience, preferably in a sports/entertainment venue environment.
• Reliable, punctual, and regular in attendance with good communication skills.
• Must have reliable transportation to and from Barclay's Center for scheduled shifts. Parking will not be provided.
• Must be able to work in the elevators
• Must have the ability to read, write and understand English in a working environment.
• Friendly, outgoing personality.
• Ability to take direction well and work well with others.
• Must maintain a neat, well-groomed appearance that conveys professionalism at all times.
• Must be available to work at least five (5) evening events per week; including all events on Fridays, Saturdays and Sundays. (Holidays may also be included)

Responsibilities

• Greet guests as they enter Barclays Center with a smile.
• Maintain pleasant, friendly and professional demeanor with guests and staff at all times.
• Responsible for protecting the integrity of the premium areas by ensuring all guests have a proper ticket/credential.
• Provide accurate directions to the various clubs, suites, special hospitality locations, and all premium areas of the building.
• Maintain a positive working relationship with Levy Restaurants to ensure that all needs of our premium guests are met.
• Serve in central hubs of guest communication, (i.e. VIP Concierge Desks and VIP Entryway), responding to guest complaints, questions, and comments, administering Guest Services programs, and distributing publications.
• Work with Security to ensure that all suites are empty of guests and lost items at the conclusion of every event.
• Operate elevators in a safe manner and ensure that only guests with proper tickets are allowed access to particular levels. Ability to work extended elevator shifts of 2-4 hours (see working conditions)
• Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
• Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
• Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors.
• Responsible for maintaining a fun, friendly, and safe environment in assigned sections.
• Effectively and calmly interact with angry or emotional guests and employees.
• Ability to memorize, recollect, and quickly retrieve relevant information.
• Follow all operating policies and procedures at all times.
• Maintain company confidentiality.
• Other duties as assigned.

Skills

Customer service

Time management

Communication

Attendance reliability

Education

High school diploma or equivalent

Job description

Legends Global at Barclays Center in New York seeks a VIP Guest Services Representative to deliver premium service for high-end guests. The role covers VIP entrance areas, coat check, escalated queries, and concierge-related guest support.

We require a high school diploma and 1 year of customer service experience, with a willingness to work evenings and weekends. Non-exempt, part-time hourly; elevators duties included.