VIP Club Concierge & Guest Services Attendant

Marcus Hotels & Resorts; Lake Geneva (WI); Vor Ort; USD 17.000 - 25.000; Teilzeit

Benefits dieser Stelle

Free meals for each shift

Discounted gym membership

Room discounts at Marcus Hotels & 

Discounts at Marcus Hotels & Resorts’餐

Zusammenfassung

Marcus Hotels & Resorts is seeking a Part Time Guest Service Attendant for the Geneva Club at Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. You will warmly greet guests, assist VIPs, and coordinate arrivals and concierge services to ensure memorable stays.

In this role you’ll support pre-arrival planning, hotel activities, dining, spa bookings, and off-site reservations, while maintaining a calm, guest-focused environment. Flexible hours including nights and weekends are required.

Qualifikationen

• Experience in customer service, front desk, or hospitality.
• High school diploma or equivalent required.
• Energetic, with a positive attitude and strong organizational skills.
• Able to stand for long periods and lift items like trays and coffee urns.
• Flexibility to work nights, weekends, and holidays; additional language skills preferred but not required.

Aufgaben

• Greet guests warmly, staying calm during busy times and emergencies.
• Register VIP guests, assist with check-ins, and coordinate luggage delivery with the Bellstand.
• Provide concierge services, arranging hotel activities, dining, spa, and off-site reservations.
• Conduct pre-arrival calls and make initial arrangements for guest stays.
• Maintain a peaceful, service-friendly environment in the Club, including food and beverage service and light housekeeping.
• Perform other duties as assigned.

Kenntnisse

Customer service

Front desk

Hospitality

Organizational skills

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Marcus Hotels & Resorts is seeking a Part Time Guest Service Attendant for the Geneva Club at Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. You will warmly greet guests, assist VIPs, and coordinate arrivals and concierge services to ensure memorable stays.

In this role you’ll support pre-arrival planning, hotel activities, dining, spa bookings, and off-site reservations, while maintaining a calm, guest-focused environment. Flexible hours including nights and weekends are required.