VIP Client Development & Style Concierge (Hybrid LA)

Reformation; Los Angeles (CA); Hybrid; USD 71,635,200 - 80,231,424; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Commuter benefits

Vacation & holidays

Sick leave

Company holidays

Retirement planning

Fertility care support

Clothing discount

Volunteer Time Off

Culture events

Job summary

Reformation in Los Angeles is seeking a Client Development Coordinator to grow VIP relationships and drive revenue through personalized outreach, with a focus on styling appointments and data-driven clienteling. You will leverage CRM platforms to manage client profiles, curate experiences, and optimize program performance.

The role emphasizes cross‑functional collaboration, trend insight, and exceptional communication to build a best‑in‑class Client Development program within a hybrid Los

Qualifications

• 2–4+ years of experience in fashion retail, styling, clienteling, CRM, or customer experience.
• Strong understanding of luxury or contemporary fashion and exceptional trend awareness.
• Experience building customer relationships through personalized service or outreach.
• Comfort using CRM or clienteling platforms to manage customer engagement.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Convert VIP outreach into measurable revenue through proactive, personalized targeted communication strategies designed to deepen brand loyalty.
• Maximize styling appointment volume and conversion rates by leading proactive outreach, scheduling appointments with curated inventory pulls, and ensuring flawless end-to-end client follow-up.
• Analyze client profiles to unlock revenue opportunities, utilizing deep product knowledge to style clients and drive incremental orders.
• Translate brand approved voice and tone into effective customer communication via email and SMS.
• Surface customer insights, shopping patterns, and competitive findings to inform strategy.
• Stay ahead of cultural and fashion trends across social platforms including TikTok, Instagram, and Pinterest.
• Partner with Retail, Customer Strategy, and Cross‑functional teams to support Client Development initiatives.
• Maintain customer profiles and ensure data accuracy within clienteling tools.
• Assist with reporting, campaign execution, and ongoing program optimization.
• Support VIP events, activations, and special customer experiences as needed.

Job description

Reformation in Los Angeles is seeking a Client Development Coordinator to grow VIP relationships and drive revenue through personalized outreach, with a focus on styling appointments and data-driven clienteling. You will leverage CRM platforms to manage client profiles, curate experiences, and optimize program performance.

The role emphasizes cross‑functional collaboration, trend insight, and exceptional communication to build a best‑in‑class Client Development program within a hybrid Los