VIP Casino Account Executive

BetMGM; United States; On-site; USD 44,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Disability Insurance

401(k) with company match

Pre-tax health FSA and commuter savi

Flexible paid time off

Professional development reimbursement

Ongoing skills training

Employee resource groups

Swag, ticket giveaways

Job summary

BetMGM in the United States is hiring a Casino Account Associate to manage day-to-day VIP accounts, growing activity through outbound phone and email outreach. You will develop, reactivate, and retain high-value customers via sales offers and telemarketing.

Responsibilities include executing campaigns, upselling gaming products, and adhering to reinvestment guidelines while collaborating with VIP Hosts, Marketing, Risk/Fraud and Responsible Gaming teams to ensure compliant, high-quality service.

Qualifications

• Experience in sales and customer service within a teamwork environment.
• Outstanding verbal and written communication skills.
• 2+ years in supporting Casino VIP experience and/or equivalent sales experience.

Responsibilities

• Monitor customer betting behavior and promote reinvestment within agreed timescales.
• Execute daily/weekly campaigns and engage VIP customers via direct outreach.
• Upsell gaming products and services to the VIP base while following guidelines.
• Collaborate with Risk/Fraud and Responsible Gaming teams to identify issues.
• Support VIP Hosts and Marketing teams for events and escalated inquiries.

Skills

Sales experience

Customer service

Verbal & written communication

Job description

BetMGM in the United States is hiring a Casino Account Associate to manage day-to-day VIP accounts, growing activity through outbound phone and email outreach. You will develop, reactivate, and retain high-value customers via sales offers and telemarketing.

Responsibilities include executing campaigns, upselling gaming products, and adhering to reinvestment guidelines while collaborating with VIP Hosts, Marketing, Risk/Fraud and Responsible Gaming teams to ensure compliant, high-quality service.