Remote VIP Casino Account Manager

BetMGM LLC

Michigan

Remote

USD 44,000 - 59,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

401(k) with company match

Pre-tax spending accounts including HС

Flexible paid time off

Professional development reimbursement

Employee resource groups

Swag, ticket giveaways

Job summary

BetMGM LLC is seeking a Casino Account Associate to manage the day-to-day operation of casino VIP accounts, growing activity through outbound phone and email communication. You will develop, reactivate, and retain high-value customers with tailored offers and telemarketing strategies to achieve department goals.

Responsibilities include monitoring player behavior, executing campaigns, upselling products, and collaborating with VIP Hosts and Marketing to ensure high-quality service and growth

Qualifications

Sales and customer service experience in a team setting.
Outstanding verbal and written communication skills.
2+ years supporting Casino VIP experience or equivalent sales.
Ability to operate computers for extended periods.

Responsibilities

Monitor VIP accounts and drive player reinvestment while maintaining compliance with guidelines.
Execute daily, weekly, and ad hoc sales & marketing campaigns issued by Management.
Engage potential VIP customers through outbound calls and emails.
Upsell gaming products, events, and services to the VIP base.
Support VIP Casino Hosts and Marketing teams for VIP events.

Skills

Sales experience

Customer service

Communication skills

Job description

Responsibilities include monitoring player behavior, executing campaigns, upselling products, and collaborating with VIP Hosts and Marketing to ensure high-quality service and growth

Get your free, confidential resume review.

or drag and drop your file here.