VIP Care Coordinator: Scheduling & Member Experience

LifeSpan Medicine; Santa Monica (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401k with match

Flexible time off

CME/CEU support

Job summary

LifeSpan medicine is seeking a dedicated Care Coordinator to join our founding team in Santa Monica. You will apply superior administrative and customer service skills to design seamless member experiences and drive care coordination forward with confidentiality and care.

You’ll partner with clinical staff and teams across Hospitality, Membership, and Clinical Operations to schedule, reference records, and coordinate appointments, referrals, and communications, ensuring calm, proactive support

Qualifications

• 5+ years of customer service experience in a clinical, hospitality, or membership role.
• Passion for accuracy, investing in customer relationships, and protecting confidential information.
• Adaptability and flexibility within working in a fast-moving and dynamic environment.
• Effective and professional business communication using email and phone.
• Health care experience preferred but not required.

Responsibilities

• Serve as the primary point of contact for member scheduling and administrative needs. Accurately and efficiently schedule appointments, referrals, and other interactions for clinical staff and membership teams.
• Directly support physicians and specialists and manage coordination of their respective panels.
• Collaborate with a larger Care Coordination team, as well as Hospitality, Membership, and Clinical Operations teams, to ensure members receive thoughtful, integrated, and streamlined care.
• Provide high-level administrative support to clinical teams including answering phones, coordinating/preparing for meetings, maintaining physician calendars, and arranging conference calls.
• Assist the clinical team in maintaining and updating backend administrative systems to ensure the loop gets closed and communicated accurately.

Skills

Customer service

Organization

Communication

Adaptability

Education

Bachelor's degree

Tools

Zendesk

Spruce

Slack

Job description

LifeSpan medicine is seeking a dedicated Care Coordinator to join our founding team in Santa Monica. You will apply superior administrative and customer service skills to design seamless member experiences and drive care coordination forward with confidentiality and care.

You’ll partner with clinical staff and teams across Hospitality, Membership, and Clinical Operations to schedule, reference records, and coordinate appointments, referrals, and communications, ensuring calm, proactive support