VIP Bottle Service & Guest Experience Lead

Riot Hospitality Group; Gilbert (AZ); On-site; Full time

Job description

About Riot Hospitality Group

Headquartered in Scottsdale, Arizona, Riot Hospitality Group is a premier, national hospitality management company dedicated to evolving the typical restaurant landscape into one that provides unique and meaningful experiences for each and every guest.

Here at RHG, we are passionately focused on transforming restaurant and nightlife hospitality. We have transformed the industry's landscape through pushing the envelope of the typical hospitality experience, while maintaining exceptional customer service. The brands under management include Dierks Bentley's Whiskey Row, El Hefe, Farm & Craft, Hand Cut, Riot House, CAKE, Cottontail Lounge / Living Room / WET Deck, Maya Day+Night, Shiv Supper Club, Kauboi, Allegra, and F/Sixteen.

Our mission is simple: To make every single hospitality experience better than the last. We pride ourselves on doing this through leading by example, and our passion for excellence is derived from a lifetime dedication to learning and a commitment to true hospitality.

This is a general interest application for Model Server (Bottle Server) positions at Dierks Bentley's Whiskey Row Gilbert. If you are a qualified candidate and you do not hear back from us right away, we may not have any current openings. However, we will keep your application on file and reach out for future opportunities.

We're searching for a candidate who can:

• Development repeat clientele and establish relationships.
• Book VIP reservations.
• Execute VIP presentations.
• Provide ongoing table maintenance.
• Check and maintain proper set-up and cleanliness of service station before, during, and after shift.
• Deliver amazing hospitality experience to guests by anticipating guests’ needs and exceeding guests’ expectations.
• Make knowledgeable suggestions based on guest preferences, record the guests’ orders, and up-sell when applicable.
• Assists other associates as needed to meet guest's needs.

• Excellent communication skills.
• The ability to work with a sense of urgency.
• Ability to perform well under pressure and stress.
• Ability to maintain positive working relationships with all team members.
• Attention to cleanliness and safety procedures.
• Necessary food and alcohol certifications.

• Fun work environment in a sweet location with an amazing and collaborative team!
• Access to medical, dental, vision, life insurance, short-term & long-term disability, employee assistance program, and pet insurance (measurement period necessary for access to full-time benefits)
• Paid sick leave
• Employee discounts at our many venues
• Exclusive access to events, shows, and other happenings