VIP Bottle Experience Lead

Wynn Resorts; Las Vegas (NV); On-site; USD 85,000 - 120,000; Full time

Job summary

Wynn Resorts in Las Vegas is seeking a Presentation Manager to design, execute, and scale VIP bottle presentations across Wynn Nightlife venues. You will ensure a consistent, high-end guest experience that drives revenue through precision, personalization, and operational excellence.

Lead end-to-end VIP experiences, develop tiered presentation packages from $1K to $25K+, train teams, and coordinate real-time execution including music, lighting, and staff choreography.

Qualifications

• 3–5+ years in nightlife, hospitality, or luxury service.
• Strong understanding of VIP service and bottle service operations.
• Experience managing teams in high-volume environments.
• Detail-oriented with focus on execution and guest experience.
• Ability to work late-night and fast-paced environments.

Responsibilities

• Own end-to-end execution of VIP bottle presentations across all venues.
• Deliver structured, tier-based presentation experiences aligned with spend levels.
• Coordinate real-time execution including music, lighting, and staff choreography.
• Ensure seamless service flow, including timely first pours and VIP-first service standards.
• Maintain a clean, elevated presentation style aligned with luxury positioning.
• Train and manage presentation teams including servers, hosts, and support staff.
• Develop structured training programs focused on timing, precision, and guest interaction.
• Conduct pre-shift alignments to ensure team readiness.
• Hold teams accountable to presentation standards and performance expectations.
• Oversee execution during peak nightlife hours.
• Coordinate cross-functional teams in real time.
• Troubleshoot service or execution issues immediately.
• Maintain presence during high-value guest activations and major events.
• Drive revenue through elevated VIP experiences.
• Identify upsell opportunities through upgraded presentation tiers.
• Track performance metrics and guest feedback.
• Continuously refine presentation strategies.

Skills

VIP service

Team leadership

Attention to detail

Guest experience

Job description

Wynn Resorts in Las Vegas is seeking a Presentation Manager to design, execute, and scale VIP bottle presentations across Wynn Nightlife venues. You will ensure a consistent, high-end guest experience that drives revenue through precision, personalization, and operational excellence.

Lead end-to-end VIP experiences, develop tiered presentation packages from $1K to $25K+, train teams, and coordinate real-time execution including music, lighting, and staff choreography.