Presentation Manager - Wynn Nightlife

Wynn Resorts; Las Vegas (NV); On-site; USD 85,000 - 120,000; Full time

Job summary

Wynn Resorts in Las Vegas is seeking a Presentation Manager to design, execute, and scale VIP bottle presentations across Wynn Nightlife venues. You will ensure a consistent, high-end guest experience that drives revenue through precision, personalization, and operational excellence.

Lead end-to-end VIP experiences, develop tiered presentation packages from $1K to $25K+, train teams, and coordinate real-time execution including music, lighting, and staff choreography.

Qualifications

• 3–5+ years in nightlife, hospitality, or luxury service.
• Strong understanding of VIP service and bottle service operations.
• Experience managing teams in high-volume environments.
• Detail-oriented with focus on execution and guest experience.
• Ability to work late-night and fast-paced environments.

Responsibilities

• Own end-to-end execution of VIP bottle presentations across all venues.
• Deliver structured, tier-based presentation experiences aligned with spend levels.
• Coordinate real-time execution including music, lighting, and staff choreography.
• Ensure seamless service flow, including timely first pours and VIP-first service standards.
• Maintain a clean, elevated presentation style aligned with luxury positioning.
• Train and manage presentation teams including servers, hosts, and support staff.
• Develop structured training programs focused on timing, precision, and guest interaction.
• Conduct pre-shift alignments to ensure team readiness.
• Hold teams accountable to presentation standards and performance expectations.
• Oversee execution during peak nightlife hours.
• Coordinate cross-functional teams in real time.
• Troubleshoot service or execution issues immediately.
• Maintain presence during high-value guest activations and major events.
• Drive revenue through elevated VIP experiences.
• Identify upsell opportunities through upgraded presentation tiers.
• Track performance metrics and guest feedback.
• Continuously refine presentation strategies.

Skills

VIP service

Team leadership

Attention to detail

Guest experience

Job description

The Presentation Manager is responsible for designing, executing, and scaling VIP bottle presentation experiences across Wynn Nightlife venues. This role ensures a consistent, high-end guest experience that drives revenue through precision, personalization, and operational excellence.

Core Responsibilities

VIP Experience & Execution

• Own end-to-end execution of VIP bottle presentations across all venues
• Deliver structured, tier-based presentation experiences aligned with spend levels
• Coordinate real-time execution including music, lighting, and staff choreography
• Ensure seamless service flow, including timely first pours and VIP-first service standards
• Maintain a clean, elevated, and non-intrusive presentation style aligned with luxury positioning

Program Development & Standardization

• Build and implement a Wynn Nightlife presentation playbook across venues
• Create and manage tiered presentation packages based on spend ($1K–$25K+)
• Establish consistency in delivery while allowing for venue-specific identity (XS, EBC, etc.)
• Integrate personalization strategies based on guest profiles

Team Leadership & Training

• Train and manage presentation teams including servers, hosts, and support staff
• Develop structured training programs focused on timing, precision, and guest interaction
• Conduct pre-shift alignments to ensure team readiness
• Hold teams accountable to presentation standards and performance expectations

Operational & On-Floor Leadership

• Oversee execution during peak nightlife hours
• Coordinate cross-functional teams in real time
• Troubleshoot service or execution issues immediately
• Maintain presence during high-value guest activations and major events

Revenue & Experience Optimization

• Drive revenue through elevated VIP experiences
• Identify upsell opportunities through upgraded presentation tiers
• Track performance metrics and guest feedback
• Continuously refine presentation strategies

Qualifications

• 3–5+ years in nightlife, hospitality, or luxury service
• Strong understanding of VIP service and bottle service operations
• Experience managing teams in high-volume environments
• Detail-oriented with focus on execution and guest experience
• Ability to work late-night and fast-paced environments

Key Competencies

• Execution under pressure
• Attention to detail
• Team leadership
• Guest experience focus
• Operational discipline

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.