VIP Automotive Concierge & Upgrade Specialist

Napleton Florida; Lake Park (FL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Incentive-based pay

Medical, Dental, Vision Insurance

401K and additional benefits

Paid Training

Discounts on products, services, and (

Growth Opportunities

Accrued Vacation Time

Job summary

The Ed Napleton Automotive Group is seeking a VIP Manager to assist customers in the Service Department who are eligible for vehicle upgrade options. This role offers aggressive compensation plans and growth opportunities within a large, multi-brand dealer group.

Join a family-owned, long-standing company with a national footprint, strong benefits including medical, dental, vision, 401K, and paid training. You will drive customer engagement, manage follow-ups, and close upgrade sales in a

Qualifications

• Excellent communication skills required.
• Automotive experience required.
• Tech Savvy – able to learn and utilize technology.
• Willingness to undergo a background check in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Promote vehicle upgrade options in sales and service department of dealership
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction

Skills

Excellent communication

Automotive experience

Tech Savvy

Background check

18+ years old

Job description

The Ed Napleton Automotive Group is seeking a VIP Manager to assist customers in the Service Department who are eligible for vehicle upgrade options. This role offers aggressive compensation plans and growth opportunities within a large, multi-brand dealer group.

Join a family-owned, long-standing company with a national footprint, strong benefits including medical, dental, vision, 401K, and paid training. You will drive customer engagement, manage follow-ups, and close upgrade sales in a