Vehicle Upgrade Concierge (Service Drive)

City Enterprises; Hendersonville (TN); On-site; USD 30,000 - 48,000; Full time

Job summary

Paycom - ATS is seeking a Vehicle Upgrade Specialist in Hendersonville, TN to act as a concierge between service customers and the sales team, promoting upgrade opportunities and coordinating introductions. You will help educate customers on options, maintain product knowledge, and drive dealership growth.

The role emphasizes a customer-first approach, collaboration with sales and service teams, and the ability to meet monthly goals in a fast-paced dealership setting.

Qualifications

• Previous experience in customer service, hospitality, automotive, or sales is preferred.
• Excellent interpersonal and communication skills.
• Friendly, professional demeanor with a customer-first attitude.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Comfortable working in a fast-paced dealership environment.
• Ability and willingness to work evenings and Saturdays
• Proficiency with basic computer systems and CRM tools is a plus.
• Valid driver’s license and clean driving record.
• Bi-lingual ideal (Spanish)

Responsibilities

• Greet and engage customers in the service drive with a warm, professional approach.
• Identify potential upgrade opportunities based on customer history, vehicle condition, and current dealership promotions.
• Present upgrade options and value propositions (e.g., lower payments, newer technology, warranty benefits).
• Coordinate introductions between interested customers and the sales team.
• Maintain up-to-date knowledge of current inventory, promotions, incentives, and trade-in programs.
• Log and track customer interactions, leads, and follow-ups using the dealership’s CRM system.
• Support sales and service teams with cross-department communication and collaboration.
• Meet or exceed monthly performance goals related to referrals, appointments set, and vehicle upgrades.
• Assist in hosting dealership events or service-based promotional activities when needed.

Skills

Customer service

Hospitality

Interpersonal skills

Communication skills

Teamwork

Organizational skills

Education

High School

Tools

CRM software

Job description

Paycom - ATS is seeking a Vehicle Upgrade Specialist in Hendersonville, TN to act as a concierge between service customers and the sales team, promoting upgrade opportunities and coordinating introductions. You will help educate customers on options, maintain product knowledge, and drive dealership growth.

The role emphasizes a customer-first approach, collaboration with sales and service teams, and the ability to meet monthly goals in a fast-paced dealership setting.