VIP Account Relations Lead - Billing & Support

AFA American Fidelity Assurance Company; Tennessee; Hybrid; USD 60,000 - 85,000; Full time

Job summary

The Senior Account Relations Coordinator (SARC) at AFA American Fidelity Assurance Company builds and maintains strong relationships with VIP and high-profile employer groups within the Tennessee region, focusing on billing and exceptional customer service. You will coordinate with internal departments to resolve issues and improve account retention.

You will also train and support both internal staff and external clients on administrative processes and tools, ensuring clear understanding and

Qualifications

• Excellent customer service skills.
• Advanced analytical skills.
• Advanced proficiency with PC Windows-based software including Microsoft Office applications.
• Advanced knowledge of systems related to enrollment, group setup and billing (OIPA, Alegeus, Mainframe, OnBase, Afenroll).
• Easily adapts to new software technology applications.
• Strong organizational skills with attention to detail.
• Outstanding and proven oral and written communication skills.
• Demonstrated ability to communicate with all levels of leadership.
• Proven ability to multi-task.
• Excellent interpersonal skills.
• Ability to work well in a team environment.

Responsibilities

• Builds and maintains strong relationships with VIP and high-profile employer groups.
• Provides dedicated support and issue resolution within assigned territory, focusing on billing and customer service.
• Acts as a liaison between employer groups and internal departments to ensure a positive experience year-round.
• Provides training and support to internal and external customers related to administrative processes, tools and services to maximize understanding and utilization.

Skills

Excellent customer service skills

Advanced analytical skills

Microsoft Office

Enrollment systems knowledge

Adaptability to new software

Attention to detail

Oral and written communication

Leadership communication

Multi-tasking

Interpersonal skills

Teamwork

Tools

OIPA

Alegeus

Mainframe

OnBase

Afenroll

Job description

The Senior Account Relations Coordinator (SARC) at AFA American Fidelity Assurance Company builds and maintains strong relationships with VIP and high-profile employer groups within the Tennessee region, focusing on billing and exceptional customer service. You will coordinate with internal departments to resolve issues and improve account retention.

You will also train and support both internal staff and external clients on administrative processes and tools, ensuring clear understanding and