Senior Account Relations Coordinator

American Fidelity; Franklin (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading insurance provider in Franklin, Tennessee, is looking for a Senior Account Relations Coordinator. This role focuses on building strong relationships with VIP employer groups while providing dedicated support and issue resolution. The ideal candidate will possess excellent customer service skills, advanced analytical abilities, and knowledge of enrollment and billing systems. This position offers a dynamic work environment that encourages teamwork and interaction across various levels of leadership.

Responsibilities

• Build and maintain relationships with VIP employer groups.
• Act as a liaison between employer groups and internal departments.
• Provide training and support related to administrative processes.

Skills

Excellent customer service skills

Advanced analytical skills

Advanced proficiency with Microsoft Office

Knowledge of enrollment and billing systems

Ability to adapt to new software

Strong organizational skills

Outstanding communication skills

Ability to communicate with leadership

Proven multi-tasking ability

Excellent interpersonal skills

Teamwork orientation

Tools

OIPA

Alegeus

Mainframe

OnBase

Afenroll

Job description

The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service. The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals. The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff.

Responsibilities

• Build and maintain strong relationships with VIP and high-profile employer groups within an assigned territory, focusing on billing and customer service.
• Serve as a liaison between employer groups and internal departments to ensure a positive year-round experience, provide solutions that meet customer needs, improve account retention, and support business goals.
• Provide training and support to internal and external customers related to administrative processes, tools and services to maximize understanding and utilization by customers and field staff.

Qualifications

• Excellent customer service skills
• Advanced analytical skills
• Advanced proficiency with PC Windows-based software including Microsoft Office applications
• Advanced knowledge of systems related to enrollment, group setup and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll
• Easily adapts to new software technology applications
• Strong organizational skills with attention to detail
• Outstanding oral and written communication skills
• Ability to communicate with all levels of leadership
• Proven ability to multi-task
• Excellent interpersonal skills
• Ability to work well in a team environment