Villa Concierge (Full-time)

Fairmont Hotels & Resorts; Wailea (HI); On-site; USD 33,390 - 47,556; Full time

Benefits offered by this job

Comprehensive benefits package

401(k)

Employee discounts

Job summary

Fairmont Hotels & Resorts is seeking a Villa Concierge in Wailea, Hawaii. You will connect villa guests with the best local experiences, ensuring exceptional service and guest satisfaction. Key responsibilities include coordinating guest requests, assisting with check-in/check-out, and maintaining communication with staff.

Ideal candidates possess a high school diploma, strong communication skills, and experience in a fast-paced hotel environment. Benefits include comprehensive medical coverage, 401(k), and employee discounts. Applicants must be legally authorized to work in the U.S.

Qualifications

• Must be able to speak, read, write, and understand English.
• Good communication skills, both verbal and written.
• Service-oriented and capable of effective communication.

Responsibilities

• Coordinate all aspects of guest requests and communications.
• Assist with guest check-in/check-out processes.
• Maintain accurate communication between guests and staff.

Skills

Communication skills

Service-oriented

Multi-tasking

Detail-oriented

Basic computational ability

Education

High school diploma or vocational training

Degree in Hotel/Hospitality or Tourism

Tools

Microsoft Word

Microsoft Excel

Micros-Fidelio based programs (Opera)

Job description

Job Description

As a Villa Concierge, you will be connecting our villa guests to the best that the destination has to offer – whether it’s beaches, restaurants or cultural experiences. You will be an ambassador for exceptional service with a passion to continually exceed expectations and anticipate guest needs to ensure our guests feel valued.

Hourly Rate: $29.38

What You Will Be Doing

• Coordinating all aspects of guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all times.
• In the absence of the Villa Manager, you will be responsible for assisting with the Villa guest check‑in/check‑out process, in‑house guest questions/requests, and reporting any guest feedback to the Manager on Duty.
• Maintaining communication of up‑to‑date, accurate information between guests, staff, management and partners on a daily basis.
• Developing and maintaining contacts and professional working relationships with counterparts in other Fairmont properties, the Maui community and hospitality service providers in our area.
• Managing time efficiently to ensure completion of all tasks in accordance with shift requirements.
• Maintaining a clean, healthy, and safe working area.
• Adhering to the State of Hawaii food‑handling safety standards.
• Actively participating in monthly departmental sales promotions.
• Maintaining an atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests.
• Focusing attention on guest needs, remaining calm and courteous at all times.
• Being knowledgeable of the island, activities, restaurants, our resort, venue menus and offerings in order to be our guests’ trusted guide.

Qualifications

• Must be able to speak, read, write, and understand the English language.
• Requires good communication skills, both verbal and written.
• Must be service‑oriented and capable of communicating effectively with persons involved at all levels of authority, both internally and externally.
• Must possess basic computational ability.
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e‑mail functions.
• Knowledge of computerized front‑office systems required with emphasis on Micros‑Fidelio based programs (Opera).
• Must be able to multi‑task and be detail‑oriented in a fast‑paced, high‑volume environment.
• Must have the ability to work independently and to prioritize or seek clarification in prioritizing work assignments.

Education

• High school diploma and/or vocational training.
• A degree in Hotel/Hospitality or Tourism is an asset.

Experience

• Minimum of one year experience in a fast‑paced hotel environment involving multi‑tasking, attention to detail, administrative duties and customer service.
• Previous experience in a luxury hotel environment is desirable.

Licenses or Certificates

• Les Clefs d’Or is an asset.

Benefits

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits such as Basic life insurance, TDI and Long‑Term Disability for regular full‑time and part‑time employees.
• 401(k).
• One complimentary duty meal for all employees that work more than six hours per shift.
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary).
• Wellness offerings.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities.

Additional Information

All candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This position does not offer sponsorship of work visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Applicants must be legally eligible to work the United States.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.