View Team Lead Job Description

Support Solutions, Inc.; Lewiston, Northern (ME, KY); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Support Solutions, Inc. is seeking a compassionate Residential Direct Support Professional (DSP) Team Leader to supervise a team delivering care in a residential setting, guided by individualized care plans and a culture of dignity and empowerment.

The role requires at least 40 hours weekly, including DSP and administrative duties, with strong emphasis on training, documentation, scheduling, and collaboration with the Residential Service Coordinator to maintain safety and program quality.

Qualifications

• Experience working with individuals with intellectual and developmental disabilities.
• Excellent organizational, problem-solving, and interpersonal communication skills.
• Ability to lead and motivate a team while maintaining a positive work culture.
• Proficiency in documentation and essential software tools including Microsoft Office and Therap Software.

Responsibilities

• MAR Documentation
• Communicate needed supplies for the program to the Residential Service Coordinator.
• Complete monthly checklists
• Complete paperwork filing as needed
• Verify all receipts have been entered into PEX
• Verify personal spending balances
• Ensure all medical appointments are attended
• Complete and file medical visit forms as needed
• Assist in licensing reviews for licensed programs
• Document and consult with Residential Service Coordinator on all problems affecting the home i.e. behavior, canceled activities, transportation problems, medication errors and safety concerns.
• Assist with completed plan of corrections or program reviews
• Attend all staff meetings and meetings required by the Residential Service Coordinator.
• All other duties assigned by Residential Service Coordinator.

Skills

Team leadership

Interpersonal communication

Problem solving

Organization

Documentation

Education

High School Diploma or GED/HiSet

Tools

Therap Software

Microsoft Office

Job description

Description: Support Solutions is seeking a compassionate and dedicated Residential Direct Support Professional (DSP) Team Leader to join our team. This role involves overseeing and supporting a team of DSPs who provide quality care and assistance to individuals with intellectual and developmental disabilities in a residential setting. The Team Leader ensures that services are delivered in accordance with individualized care plans, promotes a safe and supportive environment, and fosters a culture of dignity, respect, and empowerment.

Include, but not limited to:

• Implements and adheres to all policies and procedures of Support Solutions.
• Work at least 40 hours weekly; this includes at least 36 DSP hours, with the option of 4 administrative hours as needed weekly when assigned to 1 Program. 32 DSP hours, with the option of 8 administrative hours as needed weekly when assigned to 2 Program.
• Assist the Residential Service Coordinator in providing training on clients specific and program activities.
• Ensure medication orders are accurate and up to date, ensure all medications are ordered.
• Ensure the following work is completed by the Team Lead in the home(s) assigned.

• MAR Documentation
• Communicate needed supplies for the program to the Residential Service Coordinator.
• Complete monthly checklists
• Complete paperwork filing as needed
• Verify all receipts have been entered into PEX
• Verify personal spending balances
• Ensure all medical appointments are attended
• Complete and file medical visit forms as needed
• Assist in licensing reviews for licensed programs
• Document and consult with Residential Service Coordinator on all problems affecting the home i.e. behavior, canceled activities, transportation problems, medication errors and safety concerns.
• Assist with completed plan of corrections or program reviews
• Attend all staff meetings and meetings required by the Residential Service Coordinator.
• All other duties assigned by Residential Service Coordinator.

Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required or he employee for this job. Duties, responsibilities and activities may change at any time with, or without notice.

Required: High school diploma or GED/HiSet

Required: Valid Driver's License and Auto Insurance

Experience working with individuals with intellectual and developmental disabilities.

Excellent organizational, problem-solving, and interpersonal communication skills.

Ability to lead and motivate a team while maintaining a positive and respectful work culture.

Proficiency in documentation, Microsoft Office Programs, and Therap Software.

This position is paid hourly; with a minimum of 40 hours worked per week; this includes Direct Support Services and Administrative Support to the Residential Service Coordinator.