Video Teller & Client Care Specialist

First Nebraska Bank; Elkhorn Precinct (NE); On-site; USD 19,000 - 28,000; Full time

Job summary

First Nebraska Bank in Elkhorn, NE is seeking a customer-focused teller to assist clients with bank transactions and banking inquiries. This role emphasizes high-quality service, accuracy, and effective use of technology in a virtual/in-person setting.

You will conduct deposits and withdrawals, answer calls, promote bank products, and support online banking customers while maintaining privacy and security standards.

Qualifications

• High school diploma or GED.
• Banking or customer service experience preferred.
• Professional appearance and demeanor expected at all times.
• Ability to work flexible hours, including Saturday mornings.

Responsibilities

• Provide outstanding customer service and process transactions accurately.
• Conduct video face-to-face conversations for teller transactions.
• Handle incoming calls and direct to appropriate bank personnel.
• Assist customers with online and mobile banking inquiries.
• Promote bank products and services by identifying opportunities.
• Maintain customer privacy and confidentiality in all transactions.
• Utilize time management to promote department efficiencies.
• Comply with Bank Secrecy Act, AML regulations and bank policies.
• Handle additional responsibilities as assigned.

Skills

Customer service

Communication

Telephone skills

Problem solving

Tech savvy

Education

High school diploma or GED

Tools

Windows software

Job description

First Nebraska Bank in Elkhorn, NE is seeking a customer-focused teller to assist clients with bank transactions and banking inquiries. This role emphasizes high-quality service, accuracy, and effective use of technology in a virtual/in-person setting.

You will conduct deposits and withdrawals, answer calls, promote bank products, and support online banking customers while maintaining privacy and security standards.