Video Teller

MedStar Health; Pittsburgh (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Job summary

A leading company seeks Video Banking Tellers to assist customers through innovative teller machines in Pittsburgh. The role involves processing transactions, promoting banking services, and maintaining customer relations while working a rotating schedule. Candidates must have a High School diploma and strong communication skills.

Qualifications

• Minimum six months of customer service experience; teller experience preferred.
• Excellent communication skills and a professional manner required.
• Proficient computer skills and good math aptitude essential.

Responsibilities

• Process transactions including deposits and withdrawals via teller equipment.
• Initiate customer conversations to uncover needs and promote products.
• Maintain quality service with a friendly demeanor and good customer relations.

Skills

Customer Service

Communication

Problem Resolution

Education

High School diploma/GED

Job description

Video Banking Tellers assist customers with transactions via Dollar Bank's network of Personal Teller Machines. Working from our Strip District office, this platform connects the Teller with customers and allows them to conduct virtually any type of teller banking transaction.

Video Banking Tellers work a rotating schedule and should expect to be available between the hours of 8:00 a.m. to 8:00 p.m., Monday through Saturday.


Principal Activities:

* Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers and loan payments.
* Initiate conversations to uncover customer needs and promote Dollar Bank products and services and effectively refer customers to appropriate team members when needed.
* Act with confidence by helping customers with their questions and take initiative while using sound judgment in decision making and problem resolution.
* Promote good customer relations by consistently providing quality service with a friendly demeanor, can-do attitude, and a willingness to always help.


Qualifications:

* High School diploma/GED required.
* Candidate must possess at least six months of customer service experience; teller experience preferred.
* Excellent interpersonal/communication skills and professional manner required.
* Must be a highly motivated self-starter.
* Proficient computer skills and a good math aptitude are required.

* All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.