Teller

PNC Investments; Pittsburgh (Allegheny County); On-site; USD 30,000 - 45,000; Full time

Job summary

PNC Investments is seeking a Full-Time Teller in Pittsburgh. The role focuses on delivering excellent customer service, improving financial wellbeing, and leveraging technology to help customers. No prior experience or degrees are required, making this an ideal entry-level position for passionate candidates.

Benefits

Health coverage

401(k) with match

Paid time off

Wellness programs

Qualifications

• No degree or prior experience required.
• Ability to demonstrate financial product knowledge and customer solutions.
• Skills in effective communication and problem solving are essential.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing.
• Identifies banking opportunities during customer interactions.
• Performs lobby engagement activities to connect with customers.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Attention to Detail

Effective Communication

Problem Solving

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Full Time Teller within PNC's retail organization, you will be based in Pittsburgh, PA at the Robinson Towne Banking Centre.

Job Description

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Core Values and Expectations

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities. Skills include Accountability, Banking, Client Loyalty, Customer Experience, Identifying Opportunities, Leveraging Technology, Proactive Sales, Accuracy, Attention to Detail, Effective Communication, Problem Solving, and more.

No degree, certifications, or licenses are required for this entry-level role. Prior experience is not necessary, and a combination of education and experience may be considered.

Benefits

PNC offers comprehensive benefits including health coverage, 401(k) with match, paid time off, and wellness programs. For more details, visit Your PNC Total Rewards.

Additional Information

If accommodations are needed during the application process, contact [e-mail] or call 877-968-7762. PNC is committed to an inclusive workplace and provides equal employment opportunities regardless of race, color, sex, religion, or other protected categories.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales