Video Teller

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

Dollar Bank is seeking a dedicated Video Teller to assist customers through Personal Teller Machines at their Strip District office. As a Video Teller, you will interact with customers to process transactions and promote services in a dynamic environment. The role requires excellent customer service skills and flexibility to work a rotating schedule. Full-time employees enjoy a comprehensive benefits package including medical, dental, vision insurance and more.

Benefits

Comprehensive health benefits

401(k) with immediate vesting

Tuition reimbursement

Gym membership reimbursement

Qualifications

• High school diploma or GED required.
• At least six months of customer service experience.
• Proficient computer skills and good math aptitude required.

Responsibilities

• Assist customers with transactions via Personal Teller Machines.
• Process transactions including deposits, withdrawals, and transfers.
• Promote Dollar Bank products and services.

Skills

Customer Service

Communication

Problem Resolution

Computer Skills

Math Aptitude

Education

High School diploma/GED

Job description

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Job Description

Video Banking Tellers assist customers with transactions via Dollar Bank’s network of Personal Teller Machines. Working from our Strip District office, this platform connects the Teller with customers and allows them to conduct virtually any type of teller banking transaction.

Job Description

Video Banking Tellers assist customers with transactions via Dollar Bank’s network of Personal Teller Machines. Working from our Strip District office, this platform connects the Teller with customers and allows them to conduct virtually any type of teller banking transaction.

Video Banking Tellers work a rotating schedule and should expect to be available between the hours of 8:00 a.m. to 8:00 p.m., Monday through Saturday.

Principal Activities

• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers and loan payments.
• Initiate conversations to uncover customer needs and promote Dollar Bank products and services and effectively refer customers to appropriate team members when needed.
• Act with confidence by helping customers with their questions and take initiative while using sound judgment in decision making and problem resolution.
• Promote good customer relations by consistently providing quality service with a friendly demeanor, can-do attitude, and a willingness to always help.
  
  

Qualifications

• High School diploma/GED required.
• Candidate must possess at least six months of customer service experience; teller experience preferred.
• Excellent interpersonal/communication skills and professional manner required.
• Must be a highly motivated self-starter.
• Proficient computer skills and a good math aptitude are required.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
  
  

Address 1

Liberty Commons Building

Address 2

2700 Liberty Avenue

Employment Status

Full-time

FLSA

Non-Exempt

Schedule Information

This position requires the employee to work a rotating schedule including evenings and Saturdays. The department is open Monday through Saturday from 8:00 am-8:00 pm.

Benefits Information

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

For more information, please visit http://www.dollar.bank/company/careers/benefits.

EEO Statement

Dollar Bank is an Equal Opportunity Employer.

Minority/Female/Veteran/Disabled

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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