Video Teleconferencing Ops Engineer – Onsite
Apex Systems
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Benefits offered by this job
Job summary
Everforth Apex Systems in Norfolk, VA is seeking a VTC Operations Engineer to plan, design, and evaluate video teleconferencing networks. You will install, configure, upgrade, and troubleshoot AV/VC hardware across secure facilities and restricted areas.
In this role you will identify service levels, diagnose complex AV/VC issues, document incidents, and maintain inventory. Strong VOIP, SIP Trunking, VLAN, and documentation skills are required.
Qualifications
- Bachelor's degree required; relevant certifications/experience may substitute.
- 3–5 years of experience in video teleconferencing operations and network support.
- Proficiency with VOIP, SIP Trunking, Video Conferencing systems, and VLAN configuration; ability to document technical details.
Responsibilities
- Identify and deliver required AV service levels per org policies and user requirements.
- Analyze, diagnose, and resolve complex AV and VC hardware problems and networks.
- Develop processes to troubleshoot AV/VC issues onsite and via telephone support.
- Ensure stability of teleconferencing, video conferencing, and presentation equipment and networks.
- Respond to incoming AV/VC software and hardware issues.
- Document AV equipment failures, repairs, installations, and removals.
- Perform periodic inventories to mitigate damage/theft risk.
- Configure and troubleshoot VOIP, SIP Trunking, Video Conferencing, and VLAN systems.
Skills
Education
Job description
Everforth Apex Systems in Norfolk, VA is seeking a VTC Operations Engineer to plan, design, and evaluate video teleconferencing networks. You will install, configure, upgrade, and troubleshoot AV/VC hardware across secure facilities and restricted areas.
In this role you will identify service levels, diagnose complex AV/VC issues, document incidents, and maintain inventory. Strong VOIP, SIP Trunking, VLAN, and documentation skills are required.
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