VTC Specialist

Apex Systems; Mount Sidney (VA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K with company match

Employee Assistance Program

Job summary

A leading telecommunications firm in Virginia is seeking a VTC Specialist to manage video conferences and provide Tier 1 support. This fully funded, 4-year role offers opportunities for growth within a dynamic team. Candidates must be able to obtain Public Trust and demonstrate strong customer service skills. Experience with Polycom and Cisco systems is preferred. On-site work at a secure facility is required.

Qualifications

• Ability to obtain Public Trust clearance up to Top Secret.
• Strong customer service and communication skills required.
• Experience in Windows environments needed.

Responsibilities

• Schedule and manage video conferences.
• Provide Tier 1 troubleshooting and customer support.
• Operate and maintain multi-vendor VTC equipment.

Skills

Customer service skills

Communication skills

Familiarity with H.323, TCP/IP, SIP

Tools

Polycom

Cisco

Pexep

Microsoft Office

Job description

Overview

Join to apply for the VTC Specialist role at Apex Systems. This is a fully funded, 4-year contract with a 6-month contract-to-hire path, offering stability and growth in a mission-critical environment. You’ll be part of a dedicated team of engineers and telecom specialists, working on-site to support unified communications and video systems operations.

Why this role stands out

• Prime contract – direct access to top-tier resources and leadership
• On-site at Mount Weather, VA – secure facility with parking provided
• Hands-on experience with Polycom, Cisco, Pexep, and more
• 24/7 support environment – ideal for candidates who thrive in dynamic, responsive roles

What you’ll do

• Schedule and manage video conferences across remote sites
• Provide Tier 1 troubleshooting and customer support
• Operate and maintain multi-vendor VTC equipment
• Collaborate with engineers while owning your responsibilities

Requirements

• Ability to obtain Public Trust – up to Top Secret
• Strong customer service and communication skills
• Familiarity with H.323, TCP/IP, SIP protocols
• Experience with Microsoft Office and Windows environments

If you’re looking for a role where you can make a real impact and grow within a high-performing team, this could be the perfect fit. Email inquiries to for next steps.

EEO

Apex Systems is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, or veteran status. We will consider qualified applicants with criminal histories in a manner consistent with applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or 844-463-6178.

Apex Systems is part of the Commercial Segment of ASGN Incorporated.NYSE: ASGN. 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060.

Our benefits include medical, dental, vision, life, disability, and other insurance options, an ESPP, a 401K with company match after 12 months, a Health Savings Account, an Employee Assistance Program, and access to training and certification resources. A full list of benefits and resources is available in our Welcome Packet.