AV (Audio Visual) Technician

Integrated Resources Inc.; Kalamazoo (MI); On-site; USD 50,000 - 75,000; Full time

Job summary

Integrated Resources, Inc. is seeking an experienced Audio Visual Contract Support Technician to provide application support for AV systems in R&D. The ideal candidate will possess solid AV technology knowledge, excellent customer communication skills, and the ability to manage multiple tasks efficiently.

Qualifications

• 3-5 years in application/technical support.
• CTS or CTS-D certification preferred.
• Experience with AV systems and digital video routing.

Responsibilities

• Provide application support for AV and teleconference systems.
• Liaise between Business Technology organizations for support.
• Resolve user issues with minimal supervision.

Skills

Communication

Problem Diagnosis

Customer Support

AV Technology Knowledge

Teleconference Systems Knowledge

Job description

A Few Words About UsIntegrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.

Job Description

Duration: One year + contract (Possible Extension)

Job Description

• Experienced and capable audio visual contract support technician for the Research and Development (R&D) scientific areas.

• Provide application support for both Audio Visual and teleconference systems utilized by Zoetis Research and Development staff.

• This requires in-depth experience in Enterprise Audio/Video systems and the ability to provide support and resolution for these systems quickly.

• Also, provide support to all levels of customers including senior executives.

• Build strong relationships with users to track, understand and resolve their technical issues.

• Be willing to take ownership of user issues, monitor progress and keep users informed until resolution occurs.

• Understand Service Support activities (Incident Management, Problem Management, and Change Management).

Objectives:

• Provide Audio/Visual Support for Zoetis enterprise systems

• Liaison between multiple Business Technology organizations to provide comprehensive support

Qualifications

Skills:

• The ideal candidate should possess a working knowledge of AV systems, current AV technology, a solid understanding of teleconference systems and the aptitude to learn new and possibly complex systems as required.

• The candidate should have good problem diagnosis and repair skills coupled with solid exposure to database concepts, and knowledge of both client/server and web-based application architectures.

• Strong customer / communication skills along with three to five years industry working experience in application/technical support is essential.

• Candidate should demonstrate the ability to work closely with other global divisions to accomplish stated objectives.

• Also, the candidate should be able to work on their own, with minimal direct supervision, or as part of a team.

• They will need to be able to prioritize multiple tasks, and use available resources to solve issues quickly.

• AV Experience: CTS or CTS-D certification DMC-E certification Experience with digital video switching and routing Experience with audio DSPs Ability to lift equipment up to 50lbs

Additional Information

Warm Regards,

Integrated Resources, Inc

IT REHAB CLINICAL NURSING

Inc. 5000 - 2007, 2008, 2009, 2010, 2011, 2012 & 2013 (7th Year)