Video Systems Technician I

Mobile Video Guard; Bowie (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, and vision insurance eligibility

401K with employer match

Paid Time Off

Short Term Disability, Long Term Disability & Life Insurance

Paid Parental Leave after 1 year of work

Vacation Reimbursement Program

Eligible for overtime hours

Job summary

Mobile Video Guard in Bowie, Maryland is seeking a Video Systems Technician I responsible for setting up, programming, and troubleshooting camera systems. The technician will maintain software platforms, ensure accurate ticket closing, and uphold safety standards. Candidates must possess a high school diploma or equivalent and a valid driver's license.

This role offers benefits like health insurance, 401K with employer match, and paid parental leave. Ideal candidates will have strong problem-solving skills, organizational abilities, and knowledge of Microsoft and Google Suites.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license is required.
• Basic understanding of electricity, programming, and customer service skills.

Responsibilities

• Assist Video Systems team leadership with all assigned tasks.
• Complete and submit assigned work tickets accurately and timely.
• Program camera systems with accuracy according to quality control measures.
• Ensure the company’s safety program is met at all times.

Skills

Basic understanding of electricity, low voltage, battery, solar, and related programming

Working knowledge of Microsoft Suites and Google Suites

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail

Strong analytical and problem-solving skills

Ability to prioritize tasks

Education

High school diploma or equivalent

Job description

Video Systems Technician I is responsible for daily set‑up, programming, and troubleshooting of camera systems and related software platforms, and for maintaining asset management software. The Video Systems Technician I will ensure accuracy with closing work tickets, comply with all safety and quality control procedures, and provide excellent customer service.

Key Responsibilities

• Assist the Video Systems team leadership with all assigned tasks.
• Complete and submit assigned work tickets accurately and timely, including detailed and grammatically correct notes.
• Identify offline units daily through review of the software platform and address them by communicating with the internal team to determine a course of action.
• Program camera systems with accuracy according to the quality control measures.
• Create work tickets as required.
• Survey client communication channels to determine any troubleshooting issues that need to be addressed; work with the internal team to address needs.
• Assist with project building and regular periodic system asset audits through asset management systems.
• Assist with maintenance of internal platforms as directed by video systems leadership.
• Assist with field operations as required, including maintaining compliance for site entry (drug screening, PPE, OSHA certification, First Aid certification, and any other site‑specific requirements).
• Ensure the company’s safety program is always met at a zero‑tolerance on the project site; champion job site quality control and safety.
• Deliver excellent customer service and teamwork in all aspects of daily work.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Maintains a valid driver’s license.

Preferred Qualifications

• Basic understanding of electricity, low voltage, battery, solar, and related programming.
• Working knowledge of Microsoft Suites and Google Suites.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem‑solving skills.
• Ability to prioritize tasks.

A successful candidate must pass a pre‑employment drug test and background check.

Physical Job Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear, drive, kneel, stoop, reach, bend, climb, touch and grasp, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms. The employee must occasionally lift and/or move up to 100 pounds. Special vision abilities required by this job include close vision, depth and peripheral vision, and the ability to adjust focus. The noise level in the work environment, particularly when in the field, can vary significantly and at times be very loud. The employee occasionally will be subject to working outside in the elements all seasons throughout the year.

Benefits Summary

• Health, dental and vision insurance eligibility
• 401K with employer match
• Paid Time Off
• Short Term Disability, Long Term Disability & Life Insurance
• Paid Parental Leave after 1 year of work
• Vacation Reimbursement Program
• Eligible for overtime hours

Mobile Video Guard is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.