Video Team Operator

Becklar, LLC; United States; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Fully paid training

Mental health assistance

401(k) retirement plan with company 
匹

Tuition reimbursement

Growth opportunities

No sales or surveys

Weekly pay

Work-life balance

Job summary

Becklar, LLC through Eyeforce seeks a Customer Service Video Alarm Operator to process video alarms and support rapid response for properties and occupants. You will use our ticketing system and learn new software to handle multiple tasks in a fast-paced environment.

This role offers fully paid training, mental health support, a strong 401(k) with company match, tuition reimbursement, growth opportunities, no sales, weekly pay, and a team-focused culture that values trust and safety.

Qualifications

• 1+ year of customer service experience strongly preferred.
• Strong attention to detail is a must.
• Must be able to type, write, and speak English.
• Must be able to use technology efficiently for an extended amount of time.
• Minimum of 16 working hours per week.
• Shift (2pm-10pm) or (10pm-6am); flexible with start/end times.
• Preferred experience: 1 year of phone customer service.
• 1 year of security experience is a plus.
• Bilingual is a plus.

Responsibilities

• Process video alarm signals quickly, accurately and professionally.
• Provide a high level of detail through the ticketing process.
• Learn and use new software to complete multiple tasks.

Skills

Customer service

Attention to detail

English proficiency

Typing

Written & verbal communication

Tools

Ticketing system

Computer/Tech literacy

Job description

About Becklar Becklar delivers the industry's only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response - designed to act in the moments that matter most. Headquartered in Ogden, Utah, Becklar is one of the nation's largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values - Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.

Who We Are At Eyeforce, a Becklar company, we monitor state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and timely manner while providing a high level of detail through our ticketing system.

What makes us stand out is that at Becklar, We Care F.I.R.S.T. In other words, we care about each of our team members and subscribers, we're Fun, Innovative, we value Relationships, we give great Service, and we work together as a Team to extend Trust to those around us.

Reasons You'll Love Working Here:

• Fully paid, hands-on training - we'll teach you everything you need to know for the job.
• Free mental health assistance for you and your family
• Great 401(k) retirement plan with company match
• Competitive tuition reimbursement and continued learning opportunities
• TONS of growth opportunities
• NO SALES or Surveys, just helping people and protecting property!
• A FUN team, company parties, work-life balance, weekly pay days, and more!

What You'll Do:

• Process video alarm signals quickly, accurately and professionally
• Provide a high level of detail through the ticketing process
• Learn and use new software to complete multiple tasks

What We're Looking for?

• 1+ year of customer service experience strongly preferred
• Strong attention to detail is a must
• Must be able to type, write, and speak English
• Must be able to use technology efficiently for an extended amount of time
• Minimum of 16 working hours per week
• Shift (10pm-7am) but we are flexible with start and end times
• Preferred Experience (but not required)
• 1 Year of phone customer service
• 1 Year of security experience
• Bilingual is a plus
• We are only hiring for Swings (2pm-10pm) or Graves (10pm-6am) but we are flexible on the start and end times

Eyeforce and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

What's in it for you?

At Becklar, we're driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what we do. Life at Becklar is built on trust, teamwork, and moments that matter - and we back that up with benefits designed to support you both at work and beyond.

Here's a snapshot of what we offer:

• Competitive compensation and opportunities to share in our success
• Comprehensive health benefit plans to support you and your wellbeing
• 401(k) retirement plan with company contribution
• Inclusive parental leave designed to support all parents and caregivers
• Wellbeing and lifestyle perks to support personal growth, connection, and balance
• Generous PTO so you can recharge, give back, and take care of what matters most

EEO Statement Becklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.