Video Team Operator

Becklar, LLC; Ogden (UT); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Fully paid training

Free mental health assistance

Great 401(k) with company match

Tuition reimbursement

Weekly pay days

No sales or surveys

Job summary

Becklar, LLC, through Eyeforce, is seeking Customer Service Video Alarm Operators in Ogden, UT. You’ll process video alarms promptly and insert precise details into our ticketing system, ensuring timely responses to incidents.

The role emphasizes accuracy, English communication, and the ability to use technology for extended periods; initial paid training is provided, with opportunities for growth within a growing security tech company.

Qualifications

• 1+ year of customer service experience preferred.
• Must be able to type, write, and speak English clearly.
• Comfort using computer and ticketing software for extended periods.

Responsibilities

• Process video alarm signals quickly, accurately and professionally.
• Provide a high level of detail through the ticketing process.
• Learn and use new software to complete multiple tasks.

Skills

Customer service

Attention to detail

English proficiency

Typing

Tools

Ticketing system

Job description

About BecklarBecklar delivers the industry’s only SMART Critical Event Protection Platform, combining advanced AI technology with skilled operators to provide rapid monitoring and response for people, property, and employees. Our solutions span video monitoring, remote guarding, workforce safety, personal health and safety, and critical event response—designed to act in the moments that matter most.Headquartered in Ogden, Utah, Becklar is one of the nation’s largest and fastest-growing monitoring companies, protecting more than 2.2 million subscribers daily. Guided by our mission to create a safer world through innovative technology and caring people, we live our We Care F.I.R.S.T. values—Fun, Innovative, Relationship-driven, Service-focused, and Team-oriented.Who We AreAt Eyeforce, a Becklar company, we monitor state-of-the-art video alarms to keep property and people safe. Our Customer Service Video Alarm Operators are our first line of defense to process video alarms in an accurate and timely manner while providing a high level of detail through our ticketing system. What makes us stand out is that at Becklar, We Care F.I.R.S.T. In other words, we care about each of our team members and subscribers, we're Fun, Innovative, we value Relationships, we give great Service, and we work together as a Team to extend Trust to those around us.Reasons You'll Love Working Here:Fully paid, hands-on training - we'll teach you everything you need to know for the job.Free mental health assistance for you and your familyGreat 401(k) retirement plan with company matchCompetitive tuition reimbursement and continued learning opportunitiesTONS of growth opportunitiesNO SALES or Surveys, just helping people and protecting property!A FUN team, company parties, work-life balance, weekly pay days, and more!What You'll Do:Process video alarm signals quickly, accurately and professionallyProvide a high level of detail through the ticketing processLearn and use new software to complete multiple tasksWhat We're Looking for?:1+ year of customer service experience strongly preferredStrong attention to detail is a mustMust be able to type, write, and speak EnglishMust be able to use technology efficiently for an extended amount of timeMinimum of 16 working hours per weekShift (10pm-7am) but we are flexible with start and end timesPreferred Experience (but not required)1 Year of phone customer service1 Year of security experienceBilingual is a plusWe are only hiring for Swings (2pm-10pm) or Graves (10pm-6am) but we are flexible on the start and end timesEyeforce and Becklar, LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability statusWhat’s in it for you?At Becklar, we’re driven by a bold purpose: protecting people, property, and employees when it matters most. We work hard toward meaningful goals, but we believe great work happens when people feel supported, connected, and genuinely enjoy what they do. Life at Becklar is built on trust, teamwork, and moments that matter — and we back that up with benefits designed to support you both at work and beyond.Here’s a snapshot of what we offer:Competitive compensation and opportunities to share in our successComprehensive health benefit plans to support you and your wellbeing401(k) retirement plan with company contributionInclusive parental leave designed to support all parents and caregiversWellbeing and lifestyle perks to support personal growth, connection, and balanceGenerous PTO so you can recharge, give back, and take care of what matters mostEEO StatementBecklar is an equal opportunity employer and is committed to creating a workplace free of discrimination and harassment. We make employment decisions based on business needs, job requirements, and skills, without regard to any status protected under applicable federal, state, or local law.Even if you don’t match the job description, please reach out to us or follow us on any other social media to see potential jobs that match your skillset.