Video Operations Engineer

ManpowerGroup Global, Inc.; Millburn (NJ); Remote; USD 61,992 - 75,768; Full time

Job summary

A leading workforce solutions company seeks an Audio/Video Operations Engineer for a remote role that requires local candidates from New Jersey. This contract position entails managing AV systems, supporting video conferencing setups, and collaborating with vendors for technical solutions. Ideal candidates will have 2+ years in AV roles, relevant technical certifications, and be proficient in documentation. Join a dynamic team contributing to innovative audiovisual solutions.

Qualifications

• 2+ years in AV/Video Ops roles.
• Intermediate English for technical documentation.
• Experience supporting voice-video integration.

Responsibilities

• Manage and support AV systems in meeting rooms.
• Provide support for video conferencing incidents.
• Coordinate with vendors for upgrades.

Skills

AV technologies

Technical problem-solving

Collaboration skills

Documentation

Education

Technical certifications (Crestron, Cisco)

Tools

ServiceNow

AV control systems

Job description

Audio/Video Operations Engineer Remote but Need Candidates who are local to NJ 6+ months contract with high potential for extension. Pay range: $45 - $55/hr on W2 Our Fortune 500 client in USA is looking for hardworking, motivated talent to join their innovative team.

Are you a Audio/Video Operations Engineer with a passion for collaborating with multiple teams and an interest in working onsite? Don't wait... apply today!

Job Description

The Video Operations Specialist will be responsible for leading the implementation, maintenance, and support of video conferencing and audiovisual collaboration solutions in corporate environments. This role requires solid technical experience, strong problem‑solving skills, and the ability to collaborate with infrastructure teams, technical support, and external vendors.

Key Responsibilities

• Manage and support AV systems in meeting rooms and collaboration spaces.
• Provide support for video conferencing and AV incidents.
• Coordinate with vendors for issue resolution and system upgrades.
• Document configurations, procedures, and incident resolutions.

Technical Skills

• Working knowledge of AV technologies from: Crestron, Extron, Logitech, Cisco, QSC
• Familiarity with IP networks, SIP/H.323 protocols, and UC platforms.
• Experience with Microsoft Teams, Webex integration.
• Basic understanding of room automation and AV control systems.

Voice Technology Knowledge

• Basic understanding of IP telephony and voice systems (Cisco CUCM, Webex Calling, Poly/HP, Teams Phone).
• Familiarity with SIP, QoS, audio codecs, and call routing.
• Ability to support voice‑video integration and troubleshoot audio issues.

Ticketing & Documentation

• Proficient in ServiceNow or similar platforms.
• Accurate and structured ticket documentation: issue, diagnosis, resolution, and recommendations.
• Incident classification and escalation management.
• Reporting on incident trends and resolution metrics.

Preferred Qualifications

• 2+ years in AV/Video Ops roles.
• Technical certifications (Crestron, Cisco, etc.) are a plus.
• Intermediate English for technical documentation and vendor communication.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability – and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in‑demand talent.