A/V & IT Support Specialist

STI; New Jersey; On-site; USD 50,000 - 70,000; Full time

Job summary

A technology support company in New Jersey is seeking an A/V & IT support specialist with over 3 years of experience in audio/video production and live event support. Responsibilities include maintaining A/V IT equipment and troubleshooting technical issues, requiring onsite presence and occasional travel. Ideal candidates will have expertise in sound dynamics, virtual conferencing platforms, and the ability to collaborate with senior management during events.

Qualifications

• 3+ years of experience supporting/troubleshooting audio/video productions and live event support.
• Experience with operating video conference room technologies and hybrid meeting support.
• Proven ability to document processes and support knowledge transfer.

Responsibilities

• Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events.
• Collaborate with team members to achieve desired sound/video.
• Travel to alternate work office locations as required.

Skills

Strong understanding of sound dynamics and acoustics

Audio/video production experience

Helpdesk experience within the Windows environment

Experience with virtual conferencing platforms

Ability to troubleshoot technical issues

Ability to work with senior management supporting events

Ability to work as a team or independently

Ability to prepare documentation and train staff

Tools

Crestron

Extron

Polycom

Adobe

Camtasia

Job description

A/V & IT support specialist
Mercer County, NJ • 6 Months

Description

3+ years of experience supporting/troubleshooting audio/video productions and live event support including operating video conference room technologies and hybrid meeting support (Zoom, Teams, Skype, GoTo meetings, Webex).

Note: The role is onsite and does involve some travel to other offices in NJ.

Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events.

Qualifications

• Strong understanding of sound dynamics and acoustics
• Audio/video production experience in various audio/video technologies and software (Crestron, Extron, Polycom, Adobe and Camtasia experience a plus)
• Hands on, helpdesk experience within the Windows environment
• Experience with virtual conferencing platforms such as Zoom, Teams, Skype, GoTo meetings, Webex and assisting with the hosting of meetings
• Proven ability to diagnose and troubleshoot both A/V and PC related technical issues
• Ability to work with senior management supporting events and cope with a fast changing environment
• The ability to work as a team or independently
• The ability to prepare documentation, knowledge transfer, train staff, presenters, and technical staff etc.
• The ability to document processes and associated materials and support knowledge transfer

Responsibilities

• Prepare, operate, support, and maintain audio/video IT equipment during recording sessions or live events
• Collaborate with presenters, producers, directors, and other team members to achieve desired sound/video
• Troubleshoot technical issues related to audio, video and IT equipment
• Travel to alternative work office locations (Newark, Trenton, Cherry Hill regions) may be required based on the event calendar and scheduling.