Video KYC Lead - Card Application Processing

Citi; New York (NY); Hybrid; USD 3,100 - 5,800; Full time

Job summary

Citi is seeking an experienced Manager – Video KYC (VKYC) to lead the onboarding operations for Commercial Cards customers and ensure compliance with RBI VKYC guidelines, AML/KYC, and CDD standards. The role requires strong leadership, risk management, and stakeholder collaboration across Compliance, Risk, and Operations.

You will oversee a team of VKYC Analysts, drive performance metrics, quality, and customer satisfaction while preparing management reports for leadership.

Qualifications

• 10+ years of VKYC/KYC/AML experience in banking/finance.
• 6+ years of people management or supervisory experience.
• Strong knowledge of RBI VKYC guidelines, AML, KYC, CDD, and risk practices.
• Excellent customer-facing, communication, and stakeholder management skills.
• Strong analytical, investigation, problem-solving, and decision-making capabilities.
• Experience managing operational performance and service delivery metrics.
• Proficiency in MS Office applications and reporting tools.

Responsibilities

• Lead end-to-end VKYC onboarding for Commercial Cards customers.
• Ensure compliance with RBI VKYC, AML/KYC, and CDD requirements.
• Manage VKYC Analysts, provide coaching and performance management.
• Drive productivity, quality, turnaround time, and customer satisfaction goals.
• Monitor metrics and implement process improvements.
• Support governance, audits, and regulatory requirements.

Skills

VKYC/KYC expertise

People management

Stakeholder management

Analytical thinking

Communication skills

Reporting & MS Office

Education

Bachelor's Degree

Master's Degree / MBA or AML/KYC/Compliance certs

Tools

MS Office

Reporting tools

Job description

Video KYC Lead - Card Application Processing

Job Req Id:

26986879

Location(s):

Chennai, Tamil Nadu, India

Job Type:

Hybrid

Posted:

Aug. 21, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

We are seeking an experienced Manager – Video KYC (VKYC) to lead and oversee Commercial Cards onboarding operations while ensuring compliance with RBI Video KYC guidelines, AML/KYC regulations, Customer Due Diligence (CDD) requirements, and global banking standards. The role requires strong leadership, people management, operational excellence, risk management, customer service, and stakeholder management capabilities.

Key Responsibilities

• Lead and manage the end-to-end VKYC onboarding process for Commercial Cards customers.
• Ensure compliance with RBI VKYC regulations, AML/KYC requirements, CDD standards, and internal policies.
• Manage a team of VKYC Analysts, providing coaching, mentorship, and performance management.
• Drive productivity, quality, turnaround time (TAT), and customer satisfaction goals.
• Monitor operational metrics and implement process improvement initiatives.
• Conduct quality reviews and support governance, audit, and regulatory requirements.
• Review escalations related to fraud, suspicious activity, compliance breaches, and operational risks.
• Partner with Compliance, Risk, Operations, Controls, and Business stakeholders to ensure strong governance.
• Support Manager Control Assessments (MCA), internal audits, and regulatory examinations.
• Prepare management reports, dashboards, and performance updates for leadership.

Required Skills & Experience

• 10+ years of experience in VKYC, KYC, AML, Commercial Cards, Banking Operations, or Financial Services.
• 6+ years of people management or supervisory experience.
• Strong knowledge of RBI VKYC guidelines, AML regulations, KYC, CDD, and risk management practices.
• Excellent customer-facing, communication, and stakeholder management skills.
• Strong analytical, investigation, problem-solving, and decision-making capabilities.
• Experience managing operational performance and service delivery metrics.
• Proficiency in MS Office applications and reporting tools.

Qualifications

• Bachelor's Degree
• Master's Degree, MBA, or professional certifications in AML/KYC/Compliance are preferred.

------------------------------------------------------

Job Family Group:

Operations - Transaction Services

------------------------------------------------------

Job Family:

Cash Management

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (opens in new window). View Citi’s EEO Policy Statement (opens in new window) and the Know Your Rights (opens in new window) poster.