KYC Operations Manager

Citi; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Citi is looking for a KYC Operations Manager to provide leadership in managing a team that ensures regulatory compliance and oversees the KYC process. This role is crucial for maintaining the integrity of Citi's anti-money laundering efforts.

The successful candidate will have 5-8 years of experience, a degree, and a strong grasp of compliance policies. The position offers opportunities for professional growth in a dynamic environment and requires a hybrid work arrangement.

Qualifications

• 5-8 years of experience in KYC or related operations.
• Proven ability to manage teams and projects effectively.
• Strong understanding of compliance policies and regulations.

Responsibilities

• Manage and lead KYC operations according to compliance policies.
• Oversee client onboarding and process enhancements.
• Provide MIS reporting to senior management.

Skills

Business Acumen

Management Reporting

Risk Controls and Monitors

Program Management

Laws and Regulations

Education

Bachelor's degree or equivalent experience

Job description

KYC Operations Manager

Job Req Id:

26974575

Location(s):

Chennai, Tamil Nadu, India

Job Type:

Hybrid

Posted:

Jun. 25, 2026

Job Overview

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Perform program management of existing Business As Usual (BAU)/Refresh process with scope to migrate further functions globally
• Provide people management and development responsibilities and ensure team service level standards are met
• Liaise with Compliance department and senior management within business units supported
• Oversee new client onboarding and implement process enhancements to improve client onboarding experience
• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program
• Monitor account refresh activity daily to ensure regulatory/document requirements are met
• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized
• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience

Education:

• Bachelor's degree/University degree or equivalent experience

Job Family Group:

Operations - Services

Job Family:

Business KYC

Time Type:

Full time

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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