Video KYC Analyst - Card Application Processing

Citi; New York (NY); Hybrid; USD 9,400 - 14,000; Full time

Job summary

Citi is seeking a detail-oriented Video KYC Analyst to support Commercial Cards onboarding while ensuring RBI Video KYC compliance, AML/KYC requirements, and global banking standards. The role involves conducting VKYC, handling customer inquiries, and verifying identities via live video to support onboarding.

The candidate will perform due diligence, maintain audit-ready records, and collaborate with multiple teams to meet quality, productivity, and TAT targets in a hybrid setup based in

Qualifications

• 4-6 years of VKYC/KYC/Commercial Cards/Banking Operations/Financial Services experience.
• Knowledge of RBI and global VKYC/KYC guidelines, AML, KYC, and CDD requirements.
• Excellent verbal and written communication skills.
• Strong investigation, analytical, and problem-solving abilities.
• Attention to detail and sound decision-making skills.
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Conduct VKYC per RBI regulations and internal compliance policies.
• Handle inbound customer interactions during VKYC and address customer queries.
• Hands-on experience in Commercial Cards onboarding, account maintenance, customer verification, and related banking operations.
• Deliver excellent customer service while maintaining regulatory compliance.
• Verify customer identity and documents through live video interactions.
• Perform Customer Due Diligence (CDD) and risk assessments.
• Maintain audit-ready records and support MCA requirements.
• Identify and elevate fraud indicators and compliance concerns.
• Achieve quality, productivity, turnaround time (TAT), and customer satisfaction targets.
• Collaborate with stakeholders to ensure seamless onboarding.

Skills

VKYC/KYC knowledge

Banking operations

Communication skills

Investigation & analytical

Attention to detail

Fast-paced environment

Education

Bachelor's Degree

Job description

Video KYC Analyst - Card Application Processing

Job Req Id:

26986892

Location(s):

Chennai, Tamil Nadu, India

Job Type:

Hybrid

Posted:

Aug. 21, 2026

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Job Overview

We are seeking a detail-oriented Video KYC (VKYC) Analyst to support Commercial Cards onboarding while ensuring compliance with RBI Video KYC guidelines, AML/KYC requirements, and global banking standards.

Key Responsibilities

• Conduct VKYC in adherence to RBI regulations and internal compliance policies.
• Handle inbound customer interactions during VKYC sessions and address customer queries.
• Hands-on experience in Commercial Cards onboarding, account maintenance, customer verification, and related banking operations preferred.
• Deliver excellent customer service while maintaining regulatory compliance.
• Verify customer identity and documents through live video interactions.
• Perform Customer Due Diligence (CDD) and risk assessments.
• Maintain audit-ready records and support Manager Control Assessment (MCA) requirements.
• Identify and elevate fraud indicators and compliance concerns.
• Achieve quality, productivity, turnaround time (TAT), and customer satisfaction targets.
• Collaborate with stakeholders to ensure seamless onboarding.

Required Skills & Experience

• 4-6 years of experience in VKYC, KYC, Commercial Cards, Banking Operations, or Financial Services.
• Knowledge of RBI and global VKYC/KYC guidelines, AML, KYC, and CDD requirements.
• Excellent verbal and written communication skills.
• Strong investigation, analytical, and problem-solving abilities.
• Attention to detail and sound decision-making skills.
• Ability to work in a fast-paced, target-driven environment.

Qualifications

• Bachelor's Degree (mandatory).
• Relevant KYC/AML certifications are an added advantage.

Key Competencies

• Customer Focus
• Risk & Compliance Awareness
• Analytical Thinking
• Fraud Detection & Investigation
• Attention to Detail
• Team Collaboration

Job Family Group:

Operations - Transaction Services

Job Family:

Cash Management

Time Type:

Full time

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